Manager, Program Operations

ICF; Kansas City (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is looking for a dynamic Operations Manager to lead their Energy Efficiency division. This role involves managing a diverse team to implement programs effectively across the Mid-Central Region. You will collaborate with senior leadership to develop strategies, oversee project delivery, and ensure performance tracking. If you are passionate about energy efficiency and have a strong background in project management and data analysis, this opportunity offers a chance to make a significant impact while working in a supportive and innovative environment.

Qualifications

• 5+ years managing demand-side management programs.
• Advanced MS Excel skills and experience with visualization tools.

Responsibilities

• Manage program operations staff and coordinate program-level deliverables.
• Develop and maintain portfolio-level performance forecasts and trend analyses.

Skills

MS Excel

Project Management

Data Analysis

Energy Efficiency Knowledge

Education

BS/BA in Business, Economics, Energy, IT

Tools

Power BI

Job description

Join to apply for the Manager, Program Operations role at ICF

We are seeking an Operations Manager for our Energy Efficiency division to manage program implementation work in the Mid-Central Region. The Operations Manager will work with a cross-functional team of program management, outreach, technical, and marketing personnel, as well as actively lead project delivery, strategy, and market development efforts.

Description

• Manage program operations staff, including energy analysts, data analysts, project coordinators, and operations managers.
• Develop and deliver a holistic strategy in collaboration with the Senior Director of Program Operations and the Central Leadership team.
• Coordinate delivery across multiple large portfolios, leverage regional staff, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities.

What You Will Be Doing

• Coordinate regular program-level deliverables, including reports and forecasting, with project managers and portfolio leads.
• Support team meetings by preparing data, coordinating agendas, hosting, and documenting action items.
• Initiate program-level incentive invoices, review data, and coordinate with rebate processing teams.
• Generate regulatory filings, reports, and presentations, coordinating with portfolio managers for final approvals.
• Maintain shared files, resources, and program documents for accessibility.
• Develop and maintain portfolio-level performance forecasts and trend analyses.
• Track contractual KPIs and coordinate corrective actions as needed.
• Coordinate with IT and reporting teams for project prioritization.
• Maintain business workflow documents and operations manuals.

What You Will Need To Have (Minimum Qualifications)

• BS/BA in Business, Economics, Energy, IT, or related field (or equivalent experience).
• 5+ years supporting or managing demand-side management programs.
• Advanced MS Excel skills.
• Experience with Power BI or similar visualization tools.

Preferred Skills

• Knowledge of utility and energy efficiency markets.
• Certifications like PMP, Six Sigma, LEED, BPI, RESNET, etc.
• Strong ethics and ability to work with diverse stakeholders.
• Excellent interpersonal and project management skills.

Working at ICF

ICF is a global advisory and technology services provider that combines expertise with technology to solve complex challenges. We are committed to building a workplace where everyone can thrive and are an equal opportunity employer. Reasonable accommodations are available during the application process.