Principal Implementation Program Manager

T-Mobile; Overland Park (KS); Remote; USD 94,000 - 171,000; Full time

Job summary

An innovative firm is seeking a Principal Implementation Manager to lead client onboarding for large enterprise accounts. This pivotal role involves directing project teams, ensuring customer satisfaction, and managing complex implementation processes. The ideal candidate will possess strong communication and program management skills, with a proven track record in project delivery. This position offers a competitive salary, comprehensive benefits, and the opportunity to work in a dynamic environment focused on growth and inclusion. Join a company that values its employees and fosters a culture of excellence!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Plans

Paid Time Off

Parental Leave

Tuition Assistance

Family Support

Qualifications

• 4-7 years of project/program management experience required.
• Experience in managing business customers in Sales or Account Management.

Responsibilities

• Directs client onboarding from Discovery to Lifecycle Support.
• Ensures 100% customer satisfaction and oversees contract implementation.

Skills

Communication

Program Management

Conflict Resolution

Wireless Technologies

MS Office Suite

Organization

Cross-Functional Relationships

Education

Bachelor's Degree

Tools

Microsoft Project

Excel

PowerPoint

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

We are open to hiring in all markets across the US. No location restrictions.

Job Overview

The Principal Implementation Manager directs all aspects of client onboarding from Discovery through transition to Lifecycle Support for large, complex, Enterprise, Strategic, and Public Sector accounts. As a key customer-facing leader, they ensure 100% customer satisfaction and drive strategic direction and growth projection for these T-Mobile for Business sales segments. They oversee contract implementation in totality, identifying all contract deliverables, process/product owners and partners, creating and delivering factual, timely, and quality tracking processes resulting in Master Service Agreements implemented within the established timeline and budget.

Job Responsibilities

1. Participates in the Sales process, actively engaging in discovery and strategy sessions, sourcing, reviewing, and preparing RFP responses (relative to Implementation and Lifecycle Support), tracking cross-functional deliverables through the RFP process, managing product capability tests, presenting to C-level (internal/external) in finalist sales presentations, creating and presenting internal/external stakeholder communications and project status updates.
2. Directs and coordinates teams of Sales, Operations, Care, Product and Technical contributors to ensure the on-time, within budget, successful delivery of properly scoped high-quality project requirements and 100% customer satisfaction relative to Onboarding experience.
3. Serves as Lead communicator for overall project status from Discovery through transition to Lifecycle Support. Communication deliverables include creating and delivering Project Plans and Executive Briefings, including overall project health, quality control points, risks, mitigation strategies and transitioned line/installation projections and actuals.
4. Defines Onboarding project scope, creates and manages initial Onboarding project plan, while influencing and managing variables that may result in scope creep.
5. Identifies internal/external stakeholders and project team, ensuring alignment with Onboarding plan, quality control points and success measurements.
6. Communicates risks in clear business and technical terms, providing messaging and solution options at a Senior Leadership and Executive level in both planned and ad hoc scenarios.
7. Develops customer-specific, customized Implementation and Lifecycle Customer Support models by sourcing, vetting, and gaining agreement on work output from multiple workgroups including Sales, Implementation, Care, Business Operations, Engineering, (including In-Building if applicable), Product, Vendor Management, and other resources.
8. Develops detailed work plans, schedule estimates, resource plans, status reports and implementation priorities, establishing the tools and processes to track and report on the project and progress towards program goals.

Education

• Bachelor's Degree; additional relevant work experience may be considered in lieu of degree (Required)

Work Experience

• 4-7 years formal project/program management work experience (Required)
• 4-7 years managing or supporting business customers in a Sales, Service or Account Management (Required)

Knowledge, Skills and Abilities

• Communication: Highly developed communication skills with the ability to prepare and deliver presentations at the C-level internally and externally, both planned and ad-hoc. (Required)
• Program Management: Superior skills in organizing and leading all facets of a project/team, including building detailed and complex end-to-end project plans. (Required)
• Conflict Resolution: Demonstrated conflict-resolution and interpersonal skills, with the ability to articulate T-Mobile's Implementation value proposition. (Required)
• Wireless Technologies: Demonstrated SME knowledge of solutions, technologies, and operating systems (e.g., Sync-Up, iOS, Android, MDM). (Required)
• MS Office Suite: Proficiency in Excel, Microsoft Project, PowerPoint, and T-Mobile systems, processes, policies. (Required)
• Organization: Strong organizational and time management skills to handle highly complex or critical customer issues in high-pressure environments. (Required)
• Cross-Functional Relationships: Ability to build strong partnerships and leverage resources to move programs and projects to completion. (Required)

Licenses and Certifications

• Project Management Professional (PMP) - Required

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: Yes

DOT Regulated

Position: No

Safety Sensitive

Position: No

Compensation

Base Pay Range: $94,500 - $170,400; Corporate Bonus Target: 20%

The pay range above is for guidance; actual pay depends on location, qualifications, and experience.

Employees may be eligible for bonuses and other benefits, detailed at this link.

Benefits

Our benefits include medical, dental, vision, 401(k), stock plans, paid time off, parental leave, family support, tuition assistance, and more. For details, visit www.t-mobilebenefits.com.

Our Culture

We promote growth, diversity, and inclusion. We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities.