Manager, Professional Services

Vertafore, Inc.; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Vertafore, Inc. in Denver, Colorado, is seeking a Manager, Professional Services to lead customer implementation and managed services.

You will drive delivery excellence, manage a team of consultants, and collaborate with Sales to align proposals with project scope. The role emphasizes a customer-first approach, delivering on time and on budget, and partnering with cross-functional teams including Support, Product, Development, and Sales to ensure successful market penetration of Vertafore

Qualifications

• Ability to manage complex information and rapidly structure and rationalize it.
• Strong attention to detail, well organized administratively.
• Clear, concise, comprehensive written/verbal communicator.

Responsibilities

• Ensures projects are delivered on time and on budget.
• Ensures a high degree of customer satisfaction through world-class delivery practices.
• Partners with the sales organization to ensure accurate proposal estimation and costing.
• Drives recruitment and pro-active people management strategies to ensure the retention and growth of key resources.
• Engages with clients through the sales process.
• Work collaboratively with other internal teams: Customer Support, Product Management, Development & Sales.
• Drive appropriate organizational change and team mentorship as required to ensure the successful market penetration of Vertafore products.
• Reviews the sales pipeline to ensure the organization has capacity to implement the forecasted projects.

Skills

Complex information management

Attention to detail

Clear written/verbal communication

Customer-first mentality

Job description

$90,000 - $120,000 / year

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

Vertafore has an immediate need for a Manager, Professional Services to lead our customer implementation and managed services practice. This position requires a business leader with proven management expertise, strong communication, facilitation and mediation skills with an extensive background in the customer-facing software implementation space.

The Manager, Professional Services is accountable for achieving/exceeding key financial and delivery metrics including bookings, revenue, margin and customer satisfaction for their practice area.

Core Requirements and Responsibilities:

In support of our products and our clients, the Professional Services Manager will:

• Ensures projects are delivered on time and on budget

• Ensures a high degree of customer satisfaction through world-class delivery practices.

• Partners with the sales organization to ensure accurate proposal estimation and costing

• Drives recruitment and pro-active people management strategies to ensure the retention and growth of key resources

• Engages with clients through the sales process

• Work collaboratively with other internal teams: Customer Support, Product Management, Development & Sales

• Drive appropriate organizational change and team mentoring as required to ensure the successful market penetration of Vertafore products

• Reviews the sales pipeline to ensure the organization has capacity to implement the forecasted projects

Knowledge, Skills, and Abilities:

• Ability to manage complex information and rapidly structure and rationalize it
• Strong attention to detail, well organized administratively
• Clear, concise, comprehensive written/verbal communicator

• Customer-first mentality