Technical Consultant II

Vertafore; Denver (CO); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Vertafore, a leading insurtech, seeks a Technical Consultant in Denver to implement configurations, build JSON forms, and write scripts that power client deployments. You’ll collaborate across Customer Support, Account Management, Professional Services, and product & engineering to tailor solutions and drive value for key clients.

You will configure the Surefyre platform, create automation and data-migration scripts, and help customers scale their setups with best practices.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a collaborative team.
• Willingness to learn new technologies and innovate.
• Detail-oriented, fast learner with deadline discipline.
• Strategic problem solving and analytical thinking.
• Proficient in HTML, CSS and JavaScript.
• Experience with JSON or YAML configuration.
• Experience editing PDF files.
• Advanced Microsoft Excel skills.
• Experience using enterprise B2B software.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Configure the Surefyre platform through HTML, JavaScript and JSON.
• Build JSON based forms using a drag-and-drop form builder.
• Write Python scripts to assist data migrations and configuration.
• Assist integrations with REST and SOAP APIs.
• Create Excel-based worksheets to support calculations.
• Collaborate with product and engineering to drive product changes.
• Work with engineers on advanced configurations.
• Understand customer project needs with Professional Services.
• Reproduce and resolve configuration issues.
• Document changes made to customer instances.

Skills

Communication

Teamwork

Learning mindset

Attention to detail

Problem solving

HTML/CSS/JS

JSON/YAML

Excel (advanced)

PDF editing

Enterprise software

Multitasking

Tools

Python scripts

REST APIs

SOAP APIs

Excel formulas

JSON schema

HTML form builder

Job description

$75,000 - $95,000 / year #LI-Hybrid

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

As a Technical Consultant at Vertafore, you'll play a pivotal role in delivering value to our clients by implementing technical configurations and offering tailored solutions to their business challenges. Your expertise will shape and enhance the experiences of our key clients, fostering strong relationships and contributing to the future growth of our team.

Working collaboratively across departments such as Customer Support, Account Management, Professional Services, and product & engineering teams, you'll guide clients through their journey with us, ensuring their needs are met and exceeded. As part of a dynamic cross-functional team, you'll need to be proactive, adaptable, and service-oriented to excel in our fast-paced environment.

Delving into the technical intricacies of implementations will be your forte, and you'll relish the opportunity to devise innovative tools, processes, and solutions to tackle complex problems head-on. Consultant IIs will further enhance their expertise, applying deep product knowledge to address unique customer scenarios and identify best practices that can drive effectiveness across the board.

Core Responsibilities:

Essential job functions included but are not limited to the following:

• Configuring the Surefyre platform to meet our customers’ needs through technical configuration using HTML, JavaScript and JSON
• Building JSON based forms using our drag and drop form builder and advanced edits to the JSON schema
• Writing python scripts to assist in data migrations, import, export or advanced configuration for customers
• Assisting in integrations with third party systems using REST and SOAP APIs
• Setting up excel based worksheets to aid in calculations for the Surefyre platform
• Work closely with product & engineering teams to help drive changes to the product to ease configuration tasks
• Work with the engineering team to assist in technical configurations such as advanced integrations
• Work with Professional Services to understand needs of a customer project and changes that are needed to their Surefyre instance
• Reproduce issues customers see with their configuration and help resolve these issues
• Documenting changes that were made to customer instances

Knowledge, Skills and Abilities:

Excellent written and verbal communication skills

Ability to work within a team in a collaborative manner

Willingness to learn new technologies and experiment with innovation

Self-starter who is detail-oriented, quick-learner, deadline-driven and can manage shifting priorities

Strategic problem solver with excellent analytical and critical thinking skills

Proactively acquires new skills and learns new tools and technologies to troubleshoot complex issues.

Fluent in web coding languages including HTML, CSS and JavaScript

Technical knowledge of configuration syntax such as JSON or YAML

Experience with editing and creating PDF files

Experience with Microsoft excel including advanced features and formulas

Experience using or working with enterprise B2B software

Ability to manage multiple projects simultaneously