Manager, Product Solutions - Publisher

Comcast; New York (NY); On-site; USD 126,000 - 191,000; Full time

Job summary

A leading company in the advertising space seeks a role to enhance relationships with publisher partners. This position focuses on analyzing data to foster growth, providing insights, and ensuring excellent customer service. Candidates should have a strong background in programmatic advertising and the CTV landscape.

Qualifications

• 4+ years of programmatic experience at an SSP or DSP or media company.
• 2+ years of CTV experience in operations, account management, and/or other sales support.

Responsibilities

• Responsible for the ongoing support and technical relationships with publishers.
• Analyze data to enhance customer experience and product engagement.
• Present actionable insights to publisher partners.

Skills

Advertising

Customer Experience (CX)

Customer Service

Problem Solving

Education

Bachelor's Degree

Job description

Universal Ads, a part of Comcast, enables any brand, of any size, to seamlessly make and buy commercials across premium video reaching new qualified audiences at scale. Universal Ads combines premium and brand-safe video content directly from the most influential media companies with the ease and familiarity of social ad buying. It is your one-stop shop for high-quality video ads delivering performance and unmatched scale.

Job Summary

Responsible for the ongoing support, growth and technical relationship to our publisher partners. Analyzes data to focus on areas of success and growth while enhancing a positive customer experience. Monitors the progress of partnerships, reviews records and reports provided to senior management, and solicits publisher feedback to drive product engagement and sustained adoption and retention. Analyzes and presents data and insights to publisher partners. Designs, promotes, and orchestrates experiences and reinforcement plans across multiple divisions/business units that strengthen product knowledge, enhance product advocacy, and ensure the success of the Company's product sales campaigns. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization’s business strategy. Interprets business strategy and develops organizational objectives to align with this strategy.

Job Description

• Demonstrate comprehensive knowledge of the publisher programmatic ecosystem and technologies, ad buying tools, as well as CTV landscape and TV Advertising

Apply experience with CTV ad platforms and strategies to optimize performance

• Provide robust reporting, analyze data and present actionable insights back to publisher partners
• Collaborate cross-functionally with Product, Sales, Marketing, and Partnerships teams, focusing on nurturing relationships with our Publishers, Agencies and Aggregate Merchants
• Present complex information clearly and confidently to diverse audiences, including the ability to command a room and answer technical questions
• Identify and cultivate areas of growth within existing publisher relationships
• Develop detailed plans and metrics for publisher partner success
• Answer complex technical product questions and problem-solve for large organizations
• Manage client relationships and account portfolios with a focus on excellent customer service
• Develop clear documentation and training materials for publishers
• 4+ years of programmatic experience at an SSP or DSP or media company
• 2+ years of CTV experience in operations, account management, and/or other sales support

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Skills

Advertising, Customer Experience (CX), Customer Service, Problem Solving, Product Information, Programmatic Advertising

Compensation

Primary Location Pay Range: $126,699.84 - $190,049.76

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.