Manager Product Services Engineer

NextEra Energy, Inc.; North Palm Beach (FL); On-site; USD 120,000 - 165,000; Full time

Job summary

PALMS Insurance, a NextEra Energy company, seeks a Manager, Data and Product Services to lead the application and database portfolio, manage in-house and vendor applications, and oversee the Data Warehouse, Power BI reporting, and related data processes. The role demands high energy, prioritization, and strong communication across teams.

The incumbent will drive large-scale projects, resolve complex software issues, and partner with stakeholders to align technical initiatives with business needs.

Qualifications

• High School Grad or GED.
• Bachelor's degree or equivalent experience required.
• 8+ years of experience.

Responsibilities

• Lead team of Product Services Engineers including managing workflow and performance.
• Use analytics to drive process improvements and customer satisfaction.
• Resolve complex production issues, including testing and knowledge sharing.
• Guide product roadmaps by communicating customer technology goals.
• Explain technical issues clearly to non-technical customers via phone/email/chat.

Skills

Team leadership

Data analytics

Problem solving

Communication

Project management

Education

Bachelor's degree or equivalent experience

High School Diploma or GED

Master's degree

Job description

Requisition ID: 97559

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

Position Specific Description

Palms Specialty Insurance Company, Inc. (Palms Specialty) is a Surplus lines insurance carrier domiciled in the State of Delaware and rated A- (Excellent) by AM Best. Palms Insurance Company, Ltd. is a Grand Cayman domiciled captive, registered as a Class B(iii) Insurer and regulated by the Cayman Islands Monetary Authority and rated A (Excellent) by AM Best. Both Palms companies are wholly owned by Palms Portfolio Holdings, LLC.

As the Manager, Data and Product Services, you will be in charge of Palms’ application and database portfolio. You will lead and manage a team to support the in-house applications; and manage the external vendor provided applications. This team serves as the primary conduit for managing and maintaining the Palms Data Warehouse, Power BI Dashboard Reporting, ad-hoc data reporting, the Claims Management & Bordereaux (BDX) import systems. As Palms continues to grow, additional applications will get added to the portfolio.

Job Overview

Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise in the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to prioritize multiple tasks in a fast-paced environment.

Job Duties & Responsibilities

• Lead team of Product Services Engineers including managing workflow, setting goals, and assessing performance
• Leverage advanced analytical and problem-solving skills to take on multiple projects that drive process improvements and customer satisfaction
• Drive resolution of complex production issues, including escalation, system testing, strategy sessions, and distribution of knowledge throughout the company
• Communicate customer technology goals to influence product roadmaps to meet business needs
• Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 8+ years

Preferred Qualifications

• Bachelor’s – Information Systems
• Master’s Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.

Employee Group: Exempt

Employee Type: Full Time

Job Category: Engineering

Organization: Palms Management Services, LLC

Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [e-mail] , providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.