Manager Product Services Engineer (North Palm Beach, FL, US, 33408)

Florida Power & Light; North Palm Beach (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

PALMS Insurance, a NextEra Energy company, seeks a Manager of Data and Product Services to lead the in-house data portfolio and external applications. You will drive the Palms Data Warehouse, Power BI dashboard reporting, and ad-hoc data reporting while guiding a team of engineers and coordinating with vendors.

The role emphasizes analytical problem-solving, production issue resolution, and collaboration across product and customer teams to align technology with business needs.

Qualifications

• High School Grad / GED.
• Bachelor's degree or equivalent experience.
• 8+ years of experience.

Responsibilities

• Lead team of Product Services Engineers, manage workflow, set goals, and assess performance.
• Apply advanced analytical and problem-solving skills on multiple projects to improve processes and customer satisfaction.
• Drive resolution of complex production issues, including escalation, testing, strategy sessions, and knowledge sharing.
• Translate customer technology goals to influence product roadmaps.
• Explain technical issues to non-technical customers via phone, email or chat.
• Perform other job-related duties as assigned.

Skills

Team leadership

Analytical skills

Data analytics

Communication

Problem solving

Power BI

Education

Bachelor's degree or equivalent experience

Master's degree

Tools

Power BI

Job description

Requisition ID: 97559

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

Position Specific Description

Palms Specialty Insurance Company, Inc. (Palms Specialty) is a Surplus lines insurance carrier domiciled in the State of Delaware and rated A- (Excellent) by AM Best. Palms Insurance Company, Ltd. is a Grand Cayman domiciled captive, registered as a Class B(iii) Insurer and regulated by the Cayman Islands Monetary Authority and rated A (Excellent) by AM Best. Both Palms companies are wholly owned by Palms Portfolio Holdings, LLC.

As the Manager, Data and Product Services, you will be in charge of Palms’ application and database portfolio. You will lead and manage a team to support the in-house applications; and manage the external vendor provided applications. This team serves as the primary conduit for managing and maintaining the Palms Data Warehouse, Power BI Dashboard Reporting, ad-hoc data reporting. the Claims Management & Bordereaux (BDX) import systems. As Palms continues to grow, additional applications will get added to the portfolio.

Job Overview

Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise in the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to prioritize multiple tasks in a fast-paced environment.

Job Duties & Responsibilities

• Lead team of Product Services Engineers including managing workflow, setting goals, and assessing performance
• Leverage advanced analytical and problem-solving skills to take on multiple projects that drive process improvements and customer satisfaction
• Drive resolution of complex production issues, including escalation, system testing, strategy sessions, and distribution of knowledge throughout the company
• Communicate customer technology goals to influence product roadmaps to meet business needs
• Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 8+ years

Preferred Qualifications

• Bachelor’s – Information Systems
• Master’s Degree

Employee Group: Exempt
Employee Type: Full Time
Job Category: Engineering
Organization: Palms Management Services, LLC
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [e-mail], providing your name, telephone number and the best time for us to reach you.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.