Manager, Product, Operations & CX Analytics

Elevate; Addison (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Elevate is seeking a Manager, Product & Operations Analytics to lead analytics teams supporting product, collections, delinquency, and customer service analytics. You will guide day-to-day management, prioritize work, and ensure rigor across disciplines while partnering with Product, Operations, and Customer Solutions leadership to turn data into action.

This is a people-leadership role focused on translating Center of Excellence standards into team execution and developing direct reports,

Qualifications

• Bachelor’s degree or six+ years of relevant work experience.
• Prior people management experience required; analytics leadership preferred.
• Experience in consumer lending, product, servicing, or collections analytics.
• Hands-on SQL experience required; cloud data platforms preferred.
• Experience with BI tools, A/B testing, and trend analysis.
• Proven ability to lead cross-functional teams in a fast-paced environment.
• Advanced Excel, PowerPoint, Word, and SharePoint.

Responsibilities

• Lead and develop a team of analysts across product, collections, and servicing analytics.
• Set priorities, allocate workload, and maintain consistent methodology.
• Translate roadmap priorities into analytics deliverables for multiple stakeholders.
• Oversee product, collections, and CX analytics to inform decisions.
• Represent analytics in cross-functional planning and governance.

Skills

SQL

Team leadership

Analytics

Excel

Education

Bachelor's degree

Six+ years of experience

Tools

Power BI

SharePoint

Excel

Job description

Elevate is seeking a Manager, Product & Operations Analytics to lead analytics teams supporting product, collections, delinquency, and customer service analytics. You will guide day-to-day management, prioritize work, and ensure rigor across disciplines while partnering with Product, Operations, and Customer Solutions leadership to turn data into action.

This is a people-leadership role focused on translating Center of Excellence standards into team execution and developing direct reports,