Manager, Product Change Management - Remote

501 CSAA Insurance Services, Inc.; South Carolina; Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Manager of Product Change Management to lead change initiatives within their Personal Lines Product division. This role involves mentoring a high-performance team, developing strategic change management activities, and advising stakeholders on best practices. The ideal candidate will possess extensive experience in change management, project management, and team leadership, with a focus on fostering a collaborative and inclusive environment. Join a forward-thinking organization committed to innovation and sustainability, where your contributions will shape the future of the company.

Benefits

Comprehensive Compensation Package

Performance Bonus

401(k) with Company Match

Qualifications

• 10+ years of experience in Change Management and leading teams.
• Deep knowledge of Change Management concepts and methods.

Responsibilities

• Lead a team of change practitioners and manage change initiatives.
• Advise stakeholders on change management disciplines.

Skills

Change Management

Leadership

Project Management

Communication Skills

Training Design and Delivery

Agile Methodologies (SAFe)

Strategic Thinking

Influencing Skills

Education

Bachelor's Degree

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties. We are committed to fostering a culture of innovation and adaptability, hiring good people for a brighter tomorrow. We are actively hiring for a Manager, Product Change Management - Remote.

Your Role : As a Manager of Product Change Management, you will manage the resources and activities of a team, providing mentorship and leadership within the Personal Lines Product division.

You will:

1. Provide leadership and mentorship while being accountable for the delivery of change management initiatives.
2. Advise external stakeholders on change management disciplines.
3. Lead a team of change practitioners, setting strategies and ensuring process adherence across the organization.
4. Partner with organizational teams to develop strategic and tactical change management activities.
5. Act as Change Manager for multiple complex change efforts, coaching business leaders on alignment.
6. Develop new change management methods and service offerings, establishing yourself as a thought leader.
7. Support staffing, budgeting, and resource planning for change initiatives.
8. Build organization-wide reports on change initiatives, including culture, engagement, and adoption metrics.

Required Experience, Education, and Skills :

• Bachelor’s degree (or equivalent) plus 10+ years of related experience.
• Minimum 2 years leading high-performance teams in a matrix environment.
• Deep knowledge of Change Management concepts, methods, and application.
• Strong communication, business acumen, and project management skills.
• Experience in training design, development, and delivery for complex projects.
• Ability to influence and advise leaders at all levels, including executives.
• Excellent listening skills and adaptability in communication.
• Strong partnering and influencing skills, with a strategic and systemic thinking approach.
• Experience operating in a fast-paced, evolving environment.
• Ability to scope work and develop resource plans.
• Extensive knowledge across functional areas related to change deployment.
• Experience in an agile, specifically SAFe, environment.

What would make us excited about you?

• 5+ years’ experience in a professional consulting environment.
• Ability to foster a collaborative, inclusive, and psychologically safe environment.
• Active participation in shaping company culture through engagement and mentorship.
• Championing our cultural norms and values.
• Ability to translate enterprise strategy into team actions.
• Willingness to travel as needed for meetings and collaboration.
• Dedication to meeting business needs, including extra effort when necessary.

At CSAA IG, we’re devoted to protecting our customers, employees, communities, and the environment. We are committed to sustainability, inclusion, and continuous improvement, leading by example in a changing world.

Our Values :

• BELIEVE in a mission focused on community, inclusion, and belonging.
• COMMIT to supporting our customers and employees.
• CREATE purpose through innovation.

Recognition : We offer a comprehensive compensation package, performance bonus, 401(k) with company match, and more!