Digital Product Manager/CRM/Telephony - Remote

Liberty Personnel Services, Inc.; Philadelphia (Philadelphia County); Remote; USD 90,000 - 140,000; Full time

Job summary

An established industry player is seeking a Digital Product Manager to lead the integration of telephony and CRM systems. This full-time remote role is pivotal in enhancing the call center experience for both consumers and internal agents. You will be responsible for defining the product vision, prioritizing features, and ensuring alignment with business goals through Agile methodologies. The ideal candidate will have a strong background in product management and technical integrations, along with excellent communication and problem-solving skills. Join a dynamic team and make a significant impact on customer experience and operational efficiency.

Qualifications

• 5+ years as a Product Owner and 2+ years in product management.
• Experience with CRM and telephony systems, focusing on technical integrations.

Responsibilities

• Defines and leads the vision for Genesys-Salesforce integration.
• Facilitates Scrum ceremonies and coaches teams on Agile practices.

Skills

Product Management

CRM Systems (Salesforce)

Telephony Systems (Genesys)

Agile/Scrum

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Business

Tools

Salesforce

Genesys

JIRA

Confluence

Job description

Job Details: Digital Product Manager

My client has a full-time remote opening for a Digital Product Manager. Candidates should have experience with CRM systems such as Salesforce and telephony systems like Genesys. Preference is given to candidates in the Greater Philly area.

The Digital Product Manager is responsible for the vision, prioritization, and delivery of the call center experience for consumers and internal agents, focusing on the integration between Genesys Telephony System and Salesforce. This role acts as both a strategic Product Manager and technical Product Owner, driving the product roadmap, fostering a customer-first approach, and ensuring alignment with business goals through Agile practices and stakeholder collaboration.

Responsibilities:

1. Strategic Ownership: Defines and leads the vision, roadmap, and outcomes for the Genesys-Salesforce integration, prioritizing customer and internal user experience.
2. Product Lifecycle Management: Owns end-to-end product lifecycle, from defining vision to delivering measurable outcomes via a prioritized, outcome-focused backlog.
3. Agile Leadership: Facilitates Scrum ceremonies (standups, sprint planning, retrospectives) and coaches teams/stakeholders on iterative delivery, velocity, and value measurement.
4. Stakeholder Collaboration: Aligns engineering, business stakeholders, and product leadership to ensure the roadmap supports company priorities.
5. Customer-First Approach: Drives iterative, fail-fast methodology, translating customer needs into user stories, feature designs, and KPIs to measure success.
6. Technical Facilitation: Manages integration health, monitors system efficiency, and balances innovation with foundational system needs.
7. Release & Adoption: Leads release planning, stakeholder communication, and adoption strategies to ensure successful delivery.

Qualifications:

• Bachelor’s degree in Computer Science, Business, or related field.
• 5+ years as a Product Owner, 2+ years in product management.
• Experience with CRM (e.g., Salesforce), telephony systems (e.g., Genesys), and technical integrations (e.g., APIs).
• Proficient in Agile/Scrum, JIRA, Confluence, and leading matrixed teams.
• Strong analytical, communication, and problem-solving skills.

Contact: Tim Campbell
Liberty Personnel Services Inc.
Phone: [phone] ext 121 | Direct: 484-567-2089
Email: [e-mail]
Website: www.libertyjobs.com
LinkedIn: www.linkedin.com/pub/tim-campbell/0/a9b/616

Additional Details:

• Seniority level: Director
• Employment type: Full-time
• Job function: Product Management and Marketing
• Industry: Staffing and Recruiting

Note: Referrals increase your chances of interviewing at Liberty Personnel Services, Inc. by 2x.

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