Director - Performance Improvement

Landmark Medical Center; Woonsocket (RI); On-site; USD 110,000 - 180,000; Full time

Job summary

Landmark Medical Center in Woonsocket, RI seeks a Director of Performance Improvement to lead the hospital's PI program, advancing quality, safety, and efficiency across service lines.

The role requires proven experience in performance improvement, regulatory familiarity, and collaboration with leadership to develop scorecards, benchmarks and ongoing improvement initiatives for patient care and satisfaction.

Qualifications

• Bachelor’s degree required, preferably in a healthcare field.
• Master’s degree preferred.
• State RN licensure or healthcare license preferred.
• 4–5 years healthcare experience; 1–4 years in quality improvement.
• Strong computer skills; experience reviewing charts for quality care issues.
• Excellent communication, both verbal and written; experience with Medical Staff communication.
• Coordination of internal departments and external entities to ensure regulatory compliance.
• Certified professional in healthcare quality preferred.

Responsibilities

• Develop, manage, and integrate a comprehensive Performance Improvement program.
• Create scorecards for service lines with defined outcomes and benchmarks.
• Coordinate hospital-wide PI activities, including survey readiness.
• Oversee publicly reported quality initiatives (Core Measures, Patient Satisfaction).
• Collaborate with Administration and Leadership to ensure PI and Patient Safety activities are executed and communicated from department to Board.

Education

Bachelor's Degree in Healthcare

Master's Degree

RN Licensure or healthcare license

Certified professional in healthcare quality

Job description

Position

Director of Performance Improvement

Location

Fully On-Site - Woonsocket, RI

Employment Type

Full-Time | Exempt

At Landmark Medical Center, our dedicated team of professionals is committed to our core values of quality, compassion, and community. As a member of Prime Healthcare, Landmark Medical Center is actively seeking new members to join its award-winning team!

Landmark Medical Center is a 214-bed acute care hospital in Woonsocket, RI. The hospital has been “A”rated for patient safety by The Leapfrog Group and has received numerous Healthgrades awards for patient safety excellence, heart care, and orthopedics. Originally known as the "Woonsocket Hospital", Landmark Medical Center has been serving the communities of northern Rhode Island and southern Massachusetts since 1873. Learn more at www.landmarkmedical.org .

Responsibilities

The Performance Improvement Director develops, manages and integrates a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency.

The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes & benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing hospital wide performance improvement activities including continued survey readiness. Responsible for oversight of on going publicly reported quality initiatives undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with Administration and Leadership. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees.

The scope of activities in managing the PI Program, includes creating collaborative customer relationships; planning appropriate group processes; creating & sustaining a participatory environment; guiding the group to appropriate & useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise & patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.

Team facilitation and experience with hospital accreditation standards and survey process preferred. Knowledge of local regulatory standards & OSHA regulations a plus

Qualifications

• Bachelors Degree required, preferably in a healthcare related field.
• Masters Degree preferred.
• State RN licensure or a License in healthcare field preferred.
• 4 5 years healthcare experience. 1-4 years quality improvement experience.
• Good computer skills.
• Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.
• Good communication skills both verbally and written. Experience with Medical Staff communication.
• Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards.
• Certified professional in healthcare quality preferred.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf