Manager, Print Services

University of Richmond

Virginia (MN)

On-site

USD 58,011 - 76,877

Full time

14 days+

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Job summary

University of Richmond is seeking a Manager, Print Services to lead the campus print shop operations, including budgeting, vendor management, and service excellence. The role oversees equipment, safety, and delivery services while driving revenue.

The manager collaborates with campus stakeholders to tailor offerings and ensure high customer satisfaction. The position requires leadership in a university environment with experience in print centers, sales or account management, and a track record

Qualifications

Customer service experience and strong communications.
Supervisory leadership and staff development.
Sales or account management exposure in a print/marketing environment.
Knowledge of printing, mailing practices and budgeting basics.
Understanding of safety, policies, and quality standards.

Responsibilities

Oversee all print shop operations including leases, maintenance, inventory, POS systems, vendor relations and safety audits.
Provide day-to-day operational management of campus print shop and satellite operations.
Develop and enforce health, safety, service standards and university policies.
Collaborate with campus partners to determine service needs and market offerings.
Develop logs, records, and reporting; provide position relief as needed.
Lead outreach to increase sales and create diverse revenue streams.
Provide vision and leadership for staff; oversee scheduling, payroll, and training.

Education

Bachelor's degree

Minimum of three years' supervisory experience

Five years' experience in managing a print center

Minimum of three years' experience in sales or account management

Combination of education and experience may be considered

Job description

POSITION SUMMARY:

The Manager, Print Services is responsible for all aspects of the University's print shop, from retail and financial management to physical and online facilities. The Manager sets the vision, exercises leadership, management, and financial skills to provide innovative services, in-store and online, to ensure exemplary customer service, and sound financial practices.

JOB DUTIES/RESPONSIBILITIES:

Operations (40%):

Manages equipment leases, maintenance, and inventory, applicable point-of-sale systems, vendor relationships, and safety audits.
Provides day-to-day operational management of the campus print shop and any satellite operations, including related delivery services.
Maintains and enforces established health, safety, and service standards, including University policies and procedures.
Works collaboratively with campus constituents to determine service needs.
Creates and/or maintains all required logs, records, files, and reports.
Develops working knowledge of all duties; provides position relief, as needed.

Outreach and Communications (20%):

Improves outreach on- and off-campus to increase sales.
Establishes effective partnerships and maintains positive communications and working relationships to ensure effective human relations management and customer satisfaction.
Research product trends and develops innovative offerings.
Leads in development of marketing materials and promotional events.
Projects a positive image to promote print services.
Provides diverse revenue streams.

Supervision (20%):

Provides overall vision, leadership, and management for print services, supervising a safe, efficient operation and cultivating teamwork and customer service.
Sets employee performance expectations, communicates specific instructions with appropriate follow-through.
Establishes and maintains policies, procedures, and standards, including but not limited to quality, service, safety, and cleanliness.
Oversees scheduling, payroll, and disciplinary procedures.
Manages staff; ensures training programs for all staff. Provides coaching and guidance. Encourages professional development opportunities for staff.

Financial Administration (20%):

Manages billing following established procedures.
Helps develop and manage annual budget and monthly income projections.
Monitors and forecasts budgets.
Adheres to financial goals by controlling expenses.
Produces and reviews monthly reports, including profit and loss statements, financial analyses, and benchmarking data.
Maintains responsibility for all financial assets of the assigned unit, including equipment, receivables, and all physical inventory, and petty cash.
Maintains accounts payable, accounts receivable, and general ledgers, closing books monthly.

SUPERVISION EXERCISED:

Supervises, hires, trains, schedules, and provides work direction and problem-solving assistance for full- and/or part-time employees. Conducts performance reviews, recommends salary increases, promotions, and terminations. Staff: 1-10; students: 1-10

WORKING CONDITIONS/PHYSICAL EFFORT:

This position requires long periods of standing and walking, and the ability to lift 50 lbs. Must be able to safely use and operate typical printing tools and equipment. Must be able to work outdoors in varying weather conditions, on occasion.

Designated non-essential personnel.

QUALIFICATIONS:

Customer service
Communications skills
Flexibility skills
Organizational/detail oriented
Supervisory/leadership skills
Analytical skills
Math skills
Technical skills
Computer skills Sales or Account Management
General knowledge of printing and mail practices
General knowledge of accounting practices
Comprehensive knowledge of industry guidelines and legalities
Must possess a current Virginia driver's license with a driving record in good standing

EDUCATION & EXPERIENCE:

Bachelor's degree
Minimum of three years' supervisory experience
Five years' experience in managing a print center; college or university environment preferred
Minimum of three years' experience in sales or account management
Combination of education and experience may be considered.

WORK SCHEDULE: