Client Advocacy Specialist

Mortgage Connect, LP; Coraopolis (Allegheny County); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive payrates

Extensive benefits package

Paid holidays and PTO

401K plan

Work Perks Program

401K plan

Job summary

A leading mortgage service provider is seeking a Client Advocate Specialist in Coraopolis, PA. This remote role focuses on delivering exceptional customer service in a fast-paced environment. Successful candidates will engage with clients, assist with scheduling, and ensure satisfaction through effective communication and problem-solving skills. The position offers competitive pay, extensive benefits, and flexibility in work arrangements.

Qualifications

• Strong customer service skills are essential for providing support.
• Excellent verbal and written communication abilities are required.
• Ability to work independently and as a team member is necessary.
• Ability to work in a fast-paced environment and meet deadlines.
• Capability to work both independently and as part of a team.
• Problem-solving mindset with ability to multitask.
• Familiarity with computers, including online searching and typing.

Responsibilities

• Provide ongoing customer contact and support for satisfaction.
• Assist in scheduling closing appointments with Notaries and Attorneys.
• Coordinate customized mailings throughout the transaction.
• Assist Scheduling Team with scheduling closing appointments with Notaries and Attorneys.
• Coordinate customized mailings throughout transaction and assist scanning/shipping team; perform additional duties as assigned.

Skills

Customer service focus

Verbal and written communication skills

Problem-solving mindset

Ability to multitask

Multitasking

Problem solving

Computer skills

Education

High-school diploma or equivalent

Tools

Computer skills

Job description

We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This non‑exempt role is perfect for someone who enjoys customer service and working in a fast‑paced environment as you will speak daily with our clients, borrowers and employees and must use strong interpersonal and communication skills to demonstrate success.

What You Will Do

Customer Service

• Ongoing customer contact and support to ensure complete customer satisfaction
• Answer the phone and direct calls to the appropriate department
• Complete all closing protection letters
• Conduct bankruptcy and patriot searches
• Assist Scheduling Team; scheduling closing appointments with Notaries and Attorneys

Scanning/Shipping

• Coordinate customized mailings throughout transaction, i.e., Welcome notes, thank you letters.
• Assist scanning/shipping team, as needed
• Additional duties, as assigned

What You Will Bring

• High‑school diploma or equivalent
• Strong customer service focus
• Clear verbal and written communication skills
• Ability to work in a fast‑paced environment and meet deadlines
• Capability to work both independently and as part of a team
• Problem‑solving mindset with ability to multitask
• Familiarity with computers, including online searching and typing

What We Offer

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short‑term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), employee discounts
• Paid holidays and generous PTO based on tenure
• Paid volunteer time
• Paid maternity and parental leave
• 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in daily life

Remote Role

Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

Who We Are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre‑employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail]