Manager Physician Practice Operations, Primary Care Pinecrest, FT, shift varies

baptisthlth; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

baptisthlth is seeking an experienced healthcare leader to oversee operations across departments, including a call center environment, ensuring compliant, efficient patient access and services.

The ideal candidate has a Bachelor's in Healthcare (or 6+ years leadership), strong data analysis skills, and proficiency with EMR and MS Office; bilingualism is a plus; role requires ability to perform under stress and drive process improvements.

Qualifications

• Bachelor's Degree in Healthcare preferred with a minimum of 5 years' experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines.
• In lieu of Bachelor’s Degree, a minimum of 6 years’ experience in healthcare leadership.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement, i.e., collect data, analyze data, identify process and implement process change.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications.
• Bilingual English, Spanish/Creole preferred.

Skills

Communication skills

Multitasking

Data analysis

Regulatory knowledge

Bilingual

Education

Bachelor's Degree in Healthcare

CHAM certification

Tools

EMR software

MS Office

Job description

Degrees:

• Bachelors.

Additional Qualifications:

• Bachelor‘s Degree in Healthcare preferred with a minimum of 5 years‘ experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Desired leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines.
• In lieu of Bachelor‘s Degree, a minimum of 6 years‘ experience in healthcare leadership.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement, i.e., collect data, analyze data, identify process and implement process change.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 5 Years

EOE, including disability/vets