Manager Patient Access Operations, WCI Business Clinic Office, FT, 9:00A - 5:30P

Baptist Health; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Baptist Health in Miami is seeking a Patient Access Operations Manager to lead patient flow across multiple service lines and sites. You will develop policies, implement process improvements, and partner with Finance to oversee budgeting and performance metrics.

The role requires at least 5 years in healthcare leadership, strong communication, and experience with HIPAA and EMR systems. Bilingual abilities (English/Spanish or Creole) are preferred to support diverse patient populations.

Qualifications

• Bachelor's degree required or equivalent in healthcare leadership experience.
• Minimum 5 years' leadership experience in healthcareLeadership roles.
• CHAM certification preferred.
• Strong verbal and written communication skills with problem resolution focus.
• Ability to multitask in fast-paced environments and meet tight timelines.
• Professional, detail-oriented team player.
• Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA, etc.).
• Experience with Microsoft Office products and EMR applications.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Oversee patient flow across multiple service lines, departments, and sites.
• Develop and interpret departmental policies and standardized workflows.
• Implement process changes identified through Revenue Cycle or audits.
• Provide financial analysis and participate in budgeting with Finance.
• Support patient satisfaction initiatives and service excellence.

Skills

Communication

Multitasking

Data analysis

Problem resolution

Leadership

Education

Bachelor's Degree in Healthcare

CHAM Certification

Tools

Microsoft Office

EMR applications

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Description

Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. The Patient Access Operations Manager is a cross-functional leader who oversees patient flow across multiple service lines, departments, and sites. Develops, interprets, and applies departmental policies and standardized workflows. Responsible for implementing process change identified through the Revenue Cycle process or regulatory audits. Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. Expected to manage initiatives in support of patient satisfaction standards and objectives. Provides financial analysis and strategic planning, as well as oversees the budgetary controls in partnership with various levels of management and Finance. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

• Bachelors degree is required.

Additional Qualifications

• Bachelor‘s Degree in Healthcare preferred with a minimum of 5 years‘ experience in healthcare leadership.
• Certified Healthcare Access Manager (CHAM) preferred.
• Desired leadership experience in managing multiple departments, call center type environment, or fast‑paced environment under tight/stressful timelines.
• In lieu of Bachelor‘s Degree, a minimum of 6 years‘ experience in healthcare leadership.
• Excellent verbal and written communication skills with an emphasis in problem resolution.
• Ability to multitask, especially during stressful situations.
• Professional, detail-oriented team player.
• Understand performance improvement, i.

e., collect data, analyze data, identify process and implement process change.

• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Experience in Microsoft Office products and EMR applications.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 5 Years

EOE, including disability/vets