Manager, Performance Intelligence

Achievers; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Achievers is seeking a Manager, Marketplace Performance Intelligence in the United States to unify performance signals across member access, traffic, renewal and catalogue relevance, and to translate insights into action.

You will own the analytics roadmap, lead cross-functional analytics across FP&A, Revenue Operations, Customer Success, Product Marketing, BI, Product Analytics, ProDev and Support, and shape executive narratives for decisions.

Qualifications

• Strong analytical thinking and problem solving.
• Experience communicating insights to executives.

Responsibilities

• Lead Marketplace performance analytics and identify opportunities to improve performance and scalability.
• Own the analytics roadmap and recurring performance routines.
• Translate findings into measurable actions across cross-functional teams.

Job description

The Marketplace is the rewards shopping experience within the Achievers platform. Its performance is shaped by a connected set of drivers, including member access, traffic, utilization, conversion, redemption, catalogue relevance, vendor performance, fulfilment reliability and the economics of each transaction.

As Manager, Marketplace Performance Intelligence, you will give Marketplace one clear view of performance and turn intelligence into coordinated action. You will lead Marketplace operational analytics and identify opportunities to improve performance and scalability, own the analytics roadmap and recurring performance routines, and shape executive narratives/decisions.

You will work in close partnership with the Finance Manager, Marketplace through a formal dotted-line relationship, connecting FP&A's official financial outlook and governance with deeper customer, member and operational evidence. This role is also expected to structure and execute complex analyses that are cross-functional, commercially material, ambiguous or executive-facing.

Success requires strong analytical judgement, commercial curiosity and executive communication. You will work across Marketplace, FP&A, Revenue Operations, Customer Success, Product Marketing, BI, Product Analytics, ProDev and Support to strengthen the analytical foundation, clarify ownership and translate findings into measurable action.