Manager, Performance Improvement

Nordic; United States; Remote; USD 115,000 - 189,000; Full time

Job summary

Nordic's Performance Improvement Practice within Strategic Advisory Services helps healthcare organizations tackle strategic, clinical, and operational challenges. Managers wear multiple hats, building data analyses, gathering requirements, mapping workflows, designing use cases, and researching healthcare changes.

As part of the PI team, you will partner with clients, lead projects, develop analytical models in PowerBI and other tools, conduct interviews, and mentor resources.

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Data Sciences or related fields.
• 7+ years of experience in the healthcare industry (e.g., hospital administration, strategic planning, PMO, management consulting).
• Operational knowledge in hospital finance, revenue cycle, HR, decision support, clinical informatics, or related areas.

Responsibilities

• Partner with PI team members to implement advisory solutions and demonstrate value throughout client engagements.
• Manage time efficiently and work on multiple concurrent projects with competing priorities and timelines.
• Own project management artifacts (workplans, status reports, logs) and drive deliverable development.
• Create complex analytical models using tools like PowerBI, CoPilot to address healthcare challenges.
• Develop detailed financial analyses, statistical reports, visualizations, and client presentations.
• Lead client interviews and meetings and identify improvement opportunities.

Skills

Project management

Analytical thinking

Communication

Leadership

Problem solving

Education

Bachelor's degree in Healthcare Administration / Public Health / Data Sciences

Tools

PowerBI

Tableau

SQL

Python

CoPilot / GenAI Assistants

Job description

Make a difference. Be happy. Grow your career.

THE ROLE Performance Improvement (PI) Practice within Nordic's Strategic Advisory Services (SAS) is responsible for helping healthcare organizations address some of their most challenging strategic, clinical, and operational problems for clients across the healthcare ecosystem. Members within our PI project teams wear multiple hats to deliver quality work, including building insightful data analyses, gathering requirements, mapping workflows, designing use cases, and researching the latest changes impacting the healthcare industry.

As such, our Managers are expected to:

• Think creatively and support the delivery of a wide range of strategic initiatives
• Have strong communication and collaboration skills as they work closely with client end-users, technical developers, clinical providers, and senior leadership
• Demonstrate qualitative and quantitative management consulting skills
• Structure and lead small projects or critical workstreams on large implementations
• Facilitate client-facing meetings and build relationships with client counterparts

With guidance and mentorship from project and practice leadership, the Manager role provides individuals with extensive opportunities to gain experience across clinical, financial, patient experience, and technical solutions sought after within the healthcare industry to improve wellness and care for all.

KEY RESPONSIBILITIES

• Partner with PI team members to implement advisory solutions and demonstrate the value of the solution throughout the client engagement
• Manage time efficiently and work on multiple concurrent projects part-time with competing priorities and timelines
• Own project management artifacts (workplans, status reports, decision and risk logs) and drive the development of key deliverables
• Create complex analytical models using advanced tools (e.g., SlicerDicer, PowerBI, CoPilot) to drive unique solutions to complex healthcare problems
• Develop detailed financial analysis, statistical reports, visualizations, and presentations for both internal team and client review
• Lead client interviews and meetings
• Conduct detailed analyses to identify specific opportunities for improvement, as well as implementation recommendations
• Consistently deliver work products that are high-quality and client-ready
• Contribute to practice knowledge capital and tool development
• Develop and update related work plans, issue logs, status reports, and related initiative trackers
• Review and validate conducted analyses and client deliverables before submission
• Complete quality reviews on team member work products before delivery to client personnel, validating team member findings and observations, and corroborate team member process improvement and analytic activities
• Manage and mentor resources both within projects and across the PI Practice
• Establish competency and expertise across multiple PI solutions (e.g., patient access, revenue cycle, application portfolio modernization)
• Demonstrate and embody Nordic's maxims

MINIMUM REQUIREMENTS

• Education & Industry: Bachelor's degree required, Master's degree preferred in Healthcare Administration, Public Health, Data Sciences, or related fields
• 7+ years of experience in the healthcare industry (e.g., hospital administration, strategic planning, PMO, management consulting)
• Operational knowledge in at least a few of the following business or revenue cycle areas: hospital finance, supply chain, HR, decision support, clinical informatics, patient access, registration, HIM, coding, revenue integrity, billing, and denials management

Professional Attributes

• Strong communication skills and collaborative work style
• Creativity and critical thinking in solving complex problems
• Strong presentation skills (e.g., translating data to information, identifying themes, storyboarding)
• Ability to work independently as well as within a team environment
• Ability to balance multiple assignments at the same time
• Attention to detail and able to quickly pivot assignments based on changing priorities
• Strong executive presence (i.e., comfortable speaking and presenting to leadership)
• Demonstrated ability to lead cross functional resources and teams

Core Software Skills

• Strong expertise using Microsoft Office products
• Experience working with EMR (e.g., Epic, Cerner, Meditech) or ERP solutions (e.g., Oracle, Workday, Infor)
• Demonstrated knowledge using some of the following tools: GenAI Assistants (CoPilot) Analytical (PowerBI, Tableau) Programming languages (SQL, Python)

ADDITIONAL DETAILS

• Travel up to 20-30% of the time
• Compensation Range: $114,900-$188,500 #LI-KN1

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.