Manager Payroll Operations I

Dayforce US, Inc.; Minnesota; Remote; USD 80,000 - 120,000; Full time

Job summary

Dayforce US, Inc. is seeking a Payroll Operations Manager I who will oversee payroll processes for enterprise clients, ensuring compliance and efficiency while leading a dedicated team. The ideal candidate will have experience in U.S. and Canadian payroll, with a focus on customer service and operational excellence. This role allows for remote work flexibility.

Benefits

Excellent time away from work programs

Comprehensive wellness initiatives

Recognition through competitive pay and benefits

Opportunities for personal and professional growth

Qualifications

• 1-3+ years of experience leading payroll teams in high-volume environments.
• Experience in end-to-end payroll for US and/or Canada.
• Certifications in payroll (e.g., FPC, PCP, CPM) are an asset.

Responsibilities

• Lead cross-functional teams supporting payroll process.
• Manage full payroll cycle including audits and reconciliations.
• Collaborate globally with onshore and offshore teams.

Skills

Leadership

Customer service orientation

Interpersonal skills

Attention to detail

Adaptability

Education

Bachelor's degree

Tools

Payroll software

Compliance knowledge

Job description

Posted Tuesday, June 24, 2025 at 4:00 AM | Expires Monday, August 25, 2025 at 3:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines

About the Opportunity

As Payroll Operations Manager I, you will lead cross-functional teams supporting the end-to-end payroll process for large enterprise clients across North America. You will be accountable for delivering accurate, compliant, and timely payroll services while fostering operational excellence and a culture of continuous improvement.

This role requires expertise in U.S. and Canadian payroll, workforce management, and customer service, as well as proven experience managing teams and complex operations. The ideal candidate brings a solutions-oriented mindset, attention to detail, and strong interpersonal skills.

What You’ll Get to Do

• Provide leadership and direction to a team of Payroll Specialists to ensure efficient day-to-day operations.
• Manage the full payroll cycle, including balancing, audits, reconciliations, and reporting across US and/or CA payrolls.
• Act as the subject matter expert on payroll processes and compliance, including tax filings, garnishments, ROEs, and year-end activities.
• Collaborate globally with onshore and offshore teams to ensure service delivery excellence.
• Ensure SLA and contract compliance; maintain quality control metrics and low error rates.
• Foster a high-performing culture through coaching, regular 1:1 performance meetings, and development planning.
• Coordinate client lifecycle engagement and lead governance meetings with key enterprise clients.
• Ensure readiness for compliance audits, internal controls, and documentation standards.
• Lead or support cross-functional initiatives and middleware projects as needed.
• Proactively identify and implement process improvements with measurable outcomes.
• Schedule team resources, manage staffing levels, and promote engagement.
• Share organizational goals, promote positive change, and lead through ambiguity.
• Collaborate with internal partners (HR, IT, Legal, etc.) to drive seamless service delivery.

Skills and experience we value

• 1–3+ years of experience leading payroll teams in high-volume environments.
• 1–3 years of experience in end-to-end payroll for US and/or Canada.
• Deep understanding of payroll compliance requirements: tax, legislation, quarter/year-end, ROE, etc.
• Strong customer service orientation and experience communicating with high-profile clients.
• Bachelor's degree preferred or equivalent practical experience.
• Certifications in payroll (e.g., FPC, PCP, CPM) are an asset.
• Previous experience in an outsourcing or consulting environment is strongly preferred.
• Excellent communication (written and verbal) and interpersonal skills.
• Able to manage multiple priorities and deliver in a fast-paced, evolving environment.
• Highly adaptable, with a continuous improvement mindset.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:https://www.dayforce.com/be-aware-of-recruiting-fraud