Manager - Patient Transportation

UC Health (Cincinnati); United States; On-site; USD 55,000 - 85,000; Full time

Job summary

UC Health is seeking a Patient Transportation Manager to provide strong leadership for the Patient Transportation department. The role involves supervising supervisors, managing finances, ensuring client relations and patient satisfaction, and maintaining program quality standards.

You will develop and execute daily activities, schedule staff, coordinate trip assignments, and collaborate with other departments to meet service objectives.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 1-2 years of experience required; 3-5 years preferred.

Responsibilities

• Lead Patient Transportation services, including supervision, finances, client relations, and satisfaction.
• Schedule, coordinate, and manage daily staff work assignments to ensure efficient flow of trip assignments.
• Develop policies and procedures; coordinate with other departments; evaluate operations and adjust staff to increase productivity.
• Recruit, train, evaluate, and counsel staff; make recommendations for hiring/termination as needed.
• Manage IT systems and data analysis for decision support; compile productivity and statistics reports.
• Create and manage the budget, controlling expenditures for operating and administrative needs.
• Establish operating standards and quality improvements; develop policies to meet operational demands.

Education

High School Diploma or GED

Bachelor's Degree

Job description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The Patient Transportation Manager is responsible for the effective leadership of Patient Transportation services which includes the successful management of supervisors, finances, client relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance.

Develops and executes the daily activities of the Patient Transportation Department in accordance with customer expectations, service requirements, and objectives. Schedule, coordinate, and manage daily work assignments of staff. Insure efficient flow of trip assignments. Develop policies and procedures and coordinate with other departments. Continually evaluate operations and make staff adjustments as needed to increase efficiency and productivity.

Secures and develops supervisors and associates through training so they meet performance standards. Evaluates and counsels personnel on work performance. Makes recommendations for hiring and termination of associates.

Manages information technology systems and data analysis for decision support. Compile statistical reports including productivity and analysis reports utilizing computer data base when possible.

Creates and manages the budget by controlling expenditures to ensure accuracy of operating and administrative budget.

Establishes operating standards and implements quality improvements. Develops policies and procedures to meet operational demands.

Minimum Required: High School Diploma or GED; Preferred: Bachelor's Degree. | Minimum Required: 1 - 2 Years equivalent experience; Preferred: 3 - 5 Years equivalent experience.