Supervisor Patient Transport

Yale New Haven Health; New London (CT); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

Yale New Haven Health in New London, CT is seeking a Patient Transport Supervisor to oversee 24-hour operations, staff scheduling, and equipment management within the Patient Transport Department.

The role emphasizes customer service, regulatory alignment, and cost-conscious operation while promoting hospital initiatives and staff development.

Qualifications

• Bachelor degree preferred or equivalent managerial experience in Health care services or a related field.
• Two to three years of supervisory experience preferred in a service-oriented department.
• Background in Health Care or a combination of education and experience is preferred.
• Four weeks on the job training provided.

Responsabilités

• Demonstrates excellent customer service.
• Ensure all employees are present for the shift and cover sick calls or no-shows.
• Provide supplies and equipment, ensure return of department-issued equipment.
• Make daily rounds to check staff and work quality.
• Handle disciplinary actions and coach staff; inform Manager.

Connaissances

Supervisory experience

Staff scheduling

Customer service

Team leadership

Operations management

Communication

Formation

Bachelor degree

Description du poste

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direction of the Manager, Patient Transport is accountable for the twenty -four hour a day, smooth efficient operation and management of patient transport throughout the hospital. This position is also responsible for the maintenance and management of equipment, maintaining par levels of equipment and related supplies, and functions necessary to support the patient care units. Responsible for: Personnel Management, Staffing/Scheduling/Benefit time Management, Workflow Process Improvement, Fiscal Planning, Monitoring Cost Controlling and Revenue Recovery, Customer Satisfaction, Collaboration/Communication, and Environment Management.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Demonstrates excellent customer service
• 2.Ensure all employees are present for the shift. Arrange to cover any sick calls or no shows for the shift.
• 3.Make sure employees have all supplies and equipment needed for their work schedule and ensures all department issued equipment is returned at the end of the shift.
• 4.Make daily rounds to ensure all staff are in their assigned areas and to check work quality.
• 5.Handle disciplinary actions/coaching required on the shift and informs and reports to Manager
• 6.Reviews assigned timecards for completeness and accuracy.
• 7.Trains all employees in proper departmental policy, procedures and techniques and ensures all staff training requirements are current.
• 8.Handle all requests for services received during the shift.
• 9.Notify Manager and other supervisors of operational issues occurring during shift.
• 10.Support and promote all hospital and department initiatives.
• 11.Completes and conducts evaluations for all employees on the shift in a timely manner.
• 12.Enforces all hospital and department policies and regulations.
• 13.Communication/Collaboration: Collaborates with departments and other disciplines in order to ensure the efficient and cost-effective operation of the Patient Transport Department. Communicates organizational values, goals, objectives, strategic planning, and programmatic changes to staff. Ensures the implementation of departmental, divisional, and hospital wide goals in the Patient Transport Department
• 14.Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review.
• 15.Assists in the development of departmental and operational policies and procedures as requested
• 16.Participates in activities related to preparation for regulatory visits and inspections to assure compliance with JCAHO, federal and state regulatory requirements
• 17.Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review
• 18.Performs other duties as assigned or directed to ensure smooth operation of the department/unit.
• 19.DIRECTION OF OTHERS
  • 19.1Supervises patient transporter

Qualifications

EDUCATION

Bachelor degree preferred or equivalent managerial experience in Health care services or a related field.

EXPERIENCE

Two (2) to three (3) years of supervisory experience preferred in a service-oriented department, Background in Health Care or a combination of education and experience is preferred. Demonstrated success in functioning as a team and managing a diverse workforce in a fast-paced customer service environment preferred. Four weeks on the job training provided.