Manager Patient Access Systems

Children's Hospital Colorado; Aurora (CO); Hybrid; USD 88,000 - 132,000; Full time

Benefits offered by this job

Annual bonus

Wellness program

Education benefit

Paid time off

Job summary

Children's Hospital Colorado seeks a Manager of Patient Access Systems to provide high-level leadership for Scheduling/Registration and Patient Engagement Tools. Hybrid work arrangement in Aurora, CO.

Leads projects, reports on patient satisfaction, and coaches staff to improve service delivery and efficiency. Responsibilities include managing Epic Cadence/Prelude workflows, overseeing training for Revenue Cycle staff, and ensuring optimal use of patient engagement platforms to enhance access to

Qualifications

• Bachelor of Science in a related field.
• 3 years of progressive supervisory experience in a clinical setting (Epic a plus).
• Equivalency: Four years of experience may substitute for a bachelor's degree.
• Licenses & Certifications: None.
• Additional Requirements: Not Applicable.
• Competency: None.

Responsibilities

• Provide project management leadership with charters, timelines and milestones.
• Generate reports on patient satisfaction and lead customer service initiatives.
• Coach staff in problem solving and effective communication, conduct staff meetings.
• Manage patient engagement tools (Relatient, Welcome, MyChart) and develop roadmaps.
• Set best-practice standards for referral volume and productivity metrics for PFSS team.
• Serve as Operational Owner for Epic Cadence/Prelude functionality.
• Lead Revenue Cycle training to end users across PFSS, ASC, Insurance, Financial Counseling, Revenue Integrity, Billing.
• Oversee scheduling/registration within Epic and direct related operations.
• Lead day-to-day operations to improve care quality and customer satisfaction; drive strategic planning.
• Prepare and monitor financial and statistical reports; support budget preparation.

Skills

Project management

Staff coaching

Communication

Customer service

Education

Bachelor of Science

Business Administration

Tools

Epic Cadence/Prelude

Relatient

MyChart

Job description

Job Overview

The Manager Patient Access Systems is responsible for the high level managerial and operational lead for strategic initiatives that fall under Scheduling/Registration and Patient Engagement Tools.

Additional Information

Department Name: Revenue Cycle Administration

Job Status: Full time, 40 hours per week.

Shift: Monday to Friday, 8am to 4:30pm. Hybrid.

Duties & Responsibilities

• Provides project management leadership by creating charters (when applicable), timelines, milestones, and goals and objectives for projects and programs. Keeps projects on time and on task. Engages appropriate managers and coordinators in project management process and works to achieve active buy-in from stakeholders.
• Provides reports on patients' satisfaction and reviews and implements customer service initiatives to address opportunities for increased customer satisfaction.
• Coaches staff in problem solving, effective communication strategies, and conflict resolution, mentoring and career path opportunities. Hires and evaluates staff; arranges staff coverage; prepares staff evaluations; implements disciplinary actions; conducts routine staff meetings; enhances communication and foster a team environment.
• Manages patient engagement tools such as, Relatient, Welcome, MyChart to operationalize functionality, set standards and key metrics, and develop roadmaps.
• Sets best practice standards and operating procedures for incoming referral (provider to provider) volume and productivity metrics for PFSS team members working those referrals.
• Serves as an Operational Owner to execute and operationalize Epic Cadence/Prelude functionality.
• Manages Revenue Cycle training team to ensure end users receive appropriate training and support to all Revenue Cycle team members; PFSS, ASC, Insurance Rep, Financial Counselor, Revenue Integrity, Billing Rep.
• Oversees system related scheduling and registration within Epic. Provides direction for operations including the faculty practice and ancillary teams (i.e., scheduling, admin, etc.
• Manages day-to-day operations and personnel in planning and facilitating efficient patient care services to ensure quality and customer satisfaction. (i.e program development, process improvement, and etc.). Actively partners, interdepartmentally, in the development and execution of strategic planning regarding business.
• Prepares, analyzes, monitors, and communicates financial and statistical reports to appropriate business entity.
• Assists in preparation of hospital and practice budget and monitors expenses to ensure that the budget is adhered to during the fiscal year.

Minimum Qualifications

• Degrees
  • Bachelor of Science
• Area of Study
  • Business Admin, Healthcare Admin, Management, Finance or a related field.
• Experience
  • Minimum Experience Required:Three (3) years of progressive supervisory experience in a clinical setting with experience in health care systems (such as Epic).
• Equivalency
  • Four years experience above stated requirements may substitute for bachelor's degree.
• Licenses & Certifications
  • None
• Additional Requirements
  • Not Applicable
• Competency
  • None

Salary Information

Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $88,253.00 to $132,379.50

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Job ID: 107235

Location: Aurora

Position Type: Regular

Regular/Temporary: Regular

Estimated Close Date: 08/16/2026