Manager Patient Access and Navigation

UCHealth; Colorado; On-site; USD 98,945 - 158,308; Full time

Benefits offered by this job

Medical, dental and vision coverage

403(b) with employer matching

Paid time off (PTO)

Education benefits

Job summary

UCHealth is seeking a Manager of the Operations Consultant Team to lead a high-performing team focused on improving decision trees and optimizing scheduling workflows. This role involves collaboration with clinic leaders to enhance efficiency and patient access to care across the organization.

The ideal candidate will have 5 years of relevant experience, including leadership experience, and preferably a Bachelor's degree. UCHealth offers comprehensive benefits including medical, dental, vision coverage, and 403(b) retirement plans.

Qualifications

• 5 years of relevant experience, including 1 year of leadership experience.

Responsibilities

• Lead a team of access experts responsible for building systemwide decision trees.
• Collaborate with clinic operations and clinical leaders to align access strategies.
• Drive performance metrics to support timely access to care.
• Champion change management efforts and foster partnerships for access-related goals.

Skills

Leadership

Decision tree improvement

Scheduling optimization

Education

High School diploma or GED

Bachelor's degree (preferred)

Job description

Description

Location: Any UCHlth Administrative Office
Department: Central Access Support Team
FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks)
Shift: Days
Pay: $98,945 - $158,308 / year. Pay is dependent on applicant's relevant experience

Overview

The Manager of the Operations Consultant Team will lead a high‑performing team focused on decision tree improvement and design, standardizing access workflows to optimize scheduling workflows through data‑driven review. By collaborating closely with clinic leaders, the team enhances scheduling efficiency, improves the patient experience, and supports accurate, reliable access to care across the organization.

Responsibilities

• Lead a team of access experts responsible for building systemwide decision trees in Epic and optimizing scheduling practices.
• Collaborate regularly with clinic operations, clinical leaders, and physician stakeholders to align access strategies across diverse care settings.
• Drive performance metrics and implement strategies that support timely, equitable access to care across the organization.
• Champion change management efforts and foster cross‑functional partnerships to advance access‑related goals with clarity and consistency.

Requirements

• High School diploma or GED and relevant job experience; preferred: Bachelor's degree.
• 5 years of relevant experience, including 1 year of leadership experience.

Benefits

• Medical, dental and vision coverage including coverage for eligible dependents.
• 403(b) with employer matching contributions.
• Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI).
• Employer‑paid basic life and accidental death and dismemberment coverage with buy‑up options.
• Employer‑paid short‑term disability and long‑term disability with buy‑up options.
• Wellness benefits.
• Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs.
• Education benefits including opportunities for 100% tuition, books and fees paid for specific degrees; other programs may qualify for up to $5,250 pre‑paid or tuition reimbursement each calendar year.

Loan Repayment

• UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program and provides free assistance navigating the PSLF program to submit federal student loans for forgiveness.

Equal Opportunity Employer

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations when they do not impose an undue hardship on the organization.