Admissions Specialist I - PRN

Texas Health Resources; Denton (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k plan

Employee Assistance Program (EAP)

Discount Programs

Job summary

Texas Health Denton admissions team seeks an Admissions Specialist I to warmly welcome patients, collect demographics, verify benefits, and explain financial responsibilities. The role supports seamless visits in a fast-paced hospital setting.

Requires a high school diploma and 1 year of customer service experience; healthcare familiarity and Epic proficiency are a plus. PRN/as-needed shifts with on-site work in Denton, TX.

Qualifications

• High School Diploma or Equivalent is required.
• 1 Year Relevant Customer Service experience required.
• 2 Years Professional office/healthcare experience preferred.
• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Responsibilities

• Welcome patients and families, setting a calm tone for the visit.
• Accurately gather demographic information to ensure EHR integrity.
• Identify network coverage and obtain/validate benefits and pre-certification for tests and procedures to maximize reimbursement.
• Educate patients/families about legal, ethical, and consent documents.
• Explain financial obligations and prepare co-pays, self-pay deposits, and balances.
• Ensure regulatory elements (MSPQ, IMM, ABN) are completed correctly.
• Maintain awareness of policies and stay compliant with operating systems and procedures.
• Participate in staff meetings, process improvements, and special projects.

Skills

Customer service

Data entry

Telephone etiquette

Interpersonal communication

Multitasking

Attention to detail

Empathy

Healthcare vocabulary

Critical thinking

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Office

Job description

Bring your passion to Texas Health So We Are Better + Together

26010117

Admissions Specialist I

Work Location

Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201

Work Hours

PRN As Needed Rotating Shifts

Admissions Department Highlights

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Here’s What You Need

Education

• High School Diploma or Equivalent is required.

Experience

• 1 Year Relevant Customer Service experience required.
• 2 Years Professional office/healthcare experience preferred.

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Skills

• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.
• Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change.
• Participates in staff meetings, process improvement, special projects and completes other duties as assigned.
• Maintains daily Epic work queue and personal Employee Scorecard Dashboard.
• Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage.

Additional Perks Of Being a Texas Health PRN Employee

• Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.
• Delivery of high-quality patient care
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Texas Health Denton Highlights

Texas Health Denton is a 255-bed, full-service hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1,100 employees and 450 physicians on our medical staff we’re one of Denton County’s largest employers. We specialize in Cancer Care, Neck & Back Program, Critical Care, Neonatology, CT Cardiac Imaging, Neurology, Electrophysiology, Orthopedics & Sports Medicine, Emergency Care, Robotic Surgery, Endovascular Surgery, Stroke Care, General Surgery, Weight Loss Surgery, Heart & Vascular Services, Women & Infants Care, Interventional Radiology and Wound Care & Hyperbaric Treatment. Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center and Chest Pain Center, a Metabolic & Bariatric Surgery Center of Excellence and a Magnet® designated hospital. Our four-story specialty center for women and infants features 12 labor and delivery beds, 2 C-section suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the city’s only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center, outpatient physical therapy, cardiac rehabilitation and an internal medicine residency program. As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

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