Patient Access Services Supervisor-Full-Time

Texas Health Resources; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Mentorship opportunities

Comprehensive training

Growth opportunities

Job summary

A leading health organization in Texas is seeking an Admissions Specialist - Patient Access Services Supervisor for their facility. The role involves supervising staff, maintaining productivity standards, and ensuring quality patient access services. Candidates should have a high school diploma or equivalent and at least 3 years of relevant experience. This position offers opportunities for mentorship and career growth within a supportive work environment.

Qualifications

• 3 years of related experience required.
• CHAA and CHAM certifications preferred upon hire.
• CPI training required within 90 days.
• CHAA - Certified Healthcare Access Associate preferred upon hire.
• CHAM - Certified Healthcare Access Manager preferred upon hire.
• CPI - Crisis Prevention Intervention Training within 90 Days required and maintained annually.

Responsibilities

• Supervises employees and acts as a resource within the department.
• Reviews patient account errors and denials.
• Maintains staff productivity standards.
• Communicates improvements needed based on feedback.
• Completes other duties as assigned.
• Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed.
• Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
• Monitor Press Ganey Scores and patient comments. Communicate Press Ganey information with staff and communicates improvements needed with employees, ancillary departments and clinical areas.
• Completes other duties as assigned.

Skills

Written communication skills

Oral communication skills

Telephone communication skills

Knowledge of general office equipment

Typing skills (35 WPM)

Knowledge of medical terminology

Education

H.S. Diploma or Equivalent

Associate’s degree

Job description

26002115

Admissions Specialist - Patient Access Services Supervisor - ER

Bring your passion to Texas Health so we are Better + Together

Position Highlights

• Work location: Texas Health Willow Park 101 Crown Pointe Blvd, Willow Park, TX 76087
• Work hours: Full Time Day's

Department Highlights

• The Patient Access Representative interacts in a professional, respectful manner with internal and external customers, provides excellent customer service to patients and visitors.
• Team-oriented work environment with expanded resources from other Patient Access areas.
• Cross-training opportunities within different areas of Patient Access

Here’s What You Need

Education

• H.S. Diploma or Equivalent required
• associate’s degree preferred

Experience

• 3 Years’ related experience required

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate preferred upon hire
• CHAM - Certified Healthcare Access Manager preferred upon hire
• CPI - Crisis Prevention Intervention Training within 90 Days required and maintained annually

Skills and Abilities

• Requires good written, oral, and telephone communication skills.
• Requires knowledge of general office equipment, PC’s and associated software packages.
• Ability to type 35 WPM corrected for errors preferred.
• General knowledge of medical terminology preferred.

What You Will Do

• Supervises employees assigned and act as a resource for assigned employees within the department.
• Review patient account errors and denials that pertain to the Insurance Verification's Department.
• Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.
• Maintain staff's productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist.
• Maintain KPI's as set forth by the department.
• Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed.
• Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
• Monitor Press Ganey Scores and patient comments. Communicate Press Ganey information with staff and communicates improvements needed with employees, ancillary departments and clinical areas.
• Completes other duties as assigned.

Why Texas Health?

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health is a great place to work.

Recent Awards

• “America’s Best Employers for Diversity” list by Forbes
• A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Additional Perks Of Being An Admission Specialist

• Gain a sense of accomplishment by contributing in a teamwork environment.
• Receive excellent mentorship, comprehensive training and dedicated leadership resources.
• Enjoy opportunities for growth.

Entity Highlights

Texas Health Willow Park, a part of Texas Health Fort Worth, provides outpatient and emergency care to the growing communities of Willow Park, Weatherford, Aledo, Hudson Oaks, and Annetta. Texas Health Willow Park is more than a workplace, it’s a family. Our care teams, including medical staff and hospital leadership, are committed to delivering excellent daily care. We empower our people by providing the tools they need to help patients manage and treat illnesses. We also promote collaboration with physicians, external medical staff, and community resource services to ensure coordinated, high-quality care.

Benefits

Learn more about our culture, benefits, and recent awards.

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