MANAGER, PATIENT ACCESS SERVICES (1077)

Memorial Home Services; Springfield (IL); Sur place; USD 44 000 - 69 000; Plein temps

Avantages offerts par ce poste

PTO

Healthcare benefits

401(k)

Education assistance

Employee wellness programs

Discounts

Life Insurance

Flexible Spending Account

Pet Insurance

Adoption assistance

Childcare

Résumé du poste

Memorial Health in Springfield, IL seeks a Manager, Patient Access Services to lead registration operations across affiliates. You will direct daily activities, ensure compliant processes, and drive high performance while partnering with hospital leadership.

The role requires a Bachelor’s degree or equivalent healthcare management experience, 3+ years in a supervisory capacity, and Cerner proficiency. A focus on patient experience and revenue cycle effectiveness is essential.

Qualifications

• Bachelor's degree required; equivalent experience considered with certifications.
• 3+ years of supervisory/management experience in Patient Access or Revenue Cycle.
• Experience with patient registration, scheduling, pre-registration, insurance verification, prior authorization, billing, and reimbursement.
• Knowledge of healthcare regulatory requirements and compliance standards.
• Strong analytical, reporting, and communication skills.

Responsabilités

• Provide leadership for patient registration operations across Memorial Health affiliates.
• Direct daily department activities and monitor performance against metrics.
• Lead process improvements and ensure policy compliance.
• Coordinate with physicians, nursing leadership, and hospital leaders.
• Develop staff, coach performance, and drive engagement.
• Produce operational and financial clearance reports; analyze trends.
• Serve on the leadership team to align goals and patient experience.

Connaissances

Leadership

Customer service

Communication

Analytics

Regulatory compliance

Project management

Change management

Staff development

Formation

Bachelor's degree in Business Administration, Healthcare Administration, Accounting, or related field

Associate degree with HBI or HFMA certification in lieu of degree

Outils

Cerner (EHR)

Description du poste

Full time$32.14 - $49.82The Manager, Patient Access Services provides leadership and oversight for patient registration operations across assigned Memorial Health affiliates. This role is responsible for directing daily department activities, ensuring efficient operations, and fostering a high-performing team focused on delivering exceptional service to patients and their families. The manager oversees the quality review and continuous improvement of registration processes, ensures compliance with Memorial Health policies and regulatory requirements, and partners with affiliate locations to maintain consistent standards across the health system. This position analyzes admissions and registration trends, provides operational and revenue cycle insights that support financial reimbursement, and serves as a key liaison between Patient Access and hospital leadership. Additional responsibilities include monitoring daily departmental performance, reviewing and resolving registration issues, producing and analyzing operational metrics and financial clearance reports, enforcing departmental policies and procedures, and leading the development and implementation of process improvements. The Manager, Patient Access Services also participates as a member of the leadership team to ensure departmental goals, quality standards, productivity targets, and patient experience expectations are consistently achieved. Special projects and reporting may be assigned as needed to support organizational initiatives.Highlights & BenefitsPaid Time Off (PTO)Memorial ChildcareMental Health ServicesGrowth OpportunitiesContinuing EducationLocal and National DiscountsPet InsuranceMedical, Dental, VisionFlexible Spending Account401(k)Life Insurance and Voluntary BenefitsEmployee Assistance Program and Colleague WellnessAdoption AssistanceRequired ExperienceEducation – Bachelor’s degree in Business Administration, Healthcare Administration, Accounting, or a related field required. – In lieu of a Bachelor’s degree, an Associate degree with equivalent work experience or Healthcare Business Insights (HBI) or Healthcare Financial Management Association (HFMA) certification with equivalent work experience will be considered. Experience – Minimum of three (3) years of supervisory or management experience required. – Three to five (3–5) years of Patient Access Services, Patient Financial Services, Revenue Cycle, or related healthcare experience preferred. – Experience with patient registration, scheduling, pre-registration, insurance verification, prior authorization, billing and reimbursement, medical necessity, customer service, and service recovery preferred. – Experience using Cerner or similar electronic health record and registration systems preferred. Knowledge, Skills & Abilities – Strong understanding of front-end revenue cycle operations, including point-of-service and post-service collections. – Demonstrated ability to lead, coach, and develop high-performing teams while fostering engagement and accountability. – Knowledge of healthcare regulatory requirements and compliance standards. – Ability to manage multiple priorities in a fast-paced healthcare environment while exercising sound judgment and decision-making. – Strong analytical skills with experience interpreting operational and financial data to improve performance. – Excellent verbal and written communication skills with the ability to develop policies, prepare reports, and present recommendations. – Proven ability to build collaborative relationships with physicians, nursing leadership, administrators, vendors, and other healthcare professionals. – Strong customer service and service recovery skills with a focus on improving the patient experience. – Ability to manage performance, conduct coaching and evaluations, recommend corrective action when appropriate, and lead organizational change initiatives.Springfield, IL Move left Move right Move up Move down+ Zoom in- Zoom outHome Jump left by 75%End Jump right by 75%Page Up Jump up by 75%Page Down Jump down by 75%Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.To activate drag with keyboard, press Alt + Enter. Once in keyboard drag state, use the arrow keys to move the marker. To complete the drag, press the Enter key. To cancel, press Escape.Keyboard shortcutsMap Data Map data 2026Map data 2026100 m Click to toggle between metric and imperial unitsTermsReport a map error