PATIENT ACCESS ASSOCIATE I (342L)

Memorial Home Services; Lincoln (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Memorial childcare

Mental Health Services

Growth opportunities

Continuing Education

401(k)

Life Insurance

Pet Insurance

Flexible Spending Account

Adoption Assistance

Job summary

Memorial Home Services seeks a Patient Access Associate to support pre-registration and registration at Lincoln Memorial Hospital in Lincoln, Illinois. The role emphasizes accurate collection of patient demographics, third-party information, and timely registration to ensure proper reimbursement and service flow.

The position also covers front-desk switchboard responsibilities and coordination with ancillary departments to optimize patient experience and hospital operations in a fast-paced

Qualifications

• 2 years of customer service experience preferred.
• Medical terminology, medical office, registration or billing experience strongly preferred.
• Familiarity with state and federal regulations, insurance requirements/guidelines, and hospital policies within 1 year of hire.

Responsibilities

• Assist in pre-registration and registration of patients at Lincoln Memorial Hospital.
• Collect and verify patient demographics and third-party information with high accuracy.
• Serve as hospital switchboard and dispatcher for emergent situations.
• Act as liaison between ancillary departments and Patient Access Services.

Skills

Interpersonal skills

Customer service

Computer skills

Critical thinking

Multitasking

Attention to detail

Oral communication

Written communication

Education

High School Diploma / GED

Job description

Full time$16.5 - $24.82Our Patient Access Associate will assist in providing access to services provided at the hospital and/or other service area. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is primarily responsible for the pre-registration and registration of patients at Lincoln Memorial Hospital. This position is primarily responsible for the registration information of the patient visit, obtaining patient demographics, third party information with a high degree of accuracy, and may perform financial collections. Other key roles include serving as the switchboard for the hospital and dispatchers for all emergent situations. Serve as a liaison between ancillary departments and other Patient Access Services areas.Highlights & BenefitsPaid Time Off (PTO)Memorial ChildcareMental Health ServicesGrowth OpportunitiesContinuing EducationLocal and National DiscountsPet InsuranceMedical, Dental, VisionFlexible Spending Account401(k)Life Insurance and Voluntary BenefitsEmployee Assistance Program and Colleague WellnessAdoption AssistanceRequired ExperienceHigh School Graduate or GED equivalent preferred. Experience: – 2 years of customer service experience preferred. Medical terminology, medical office, registration or billing experience strongly preferred. Other Knowledge/Skills/Abilities: – Outstanding interpersonal and customer relation skills required. Must demonstrate ability to work successfully with internal and external customers. – Excellent computer skills, critical thinking and multitasking skills required. – Must be flexible, organized and able to function well in stressful situations. – Must demonstrate detail orientation, critical thinking, and problem solving ability. – Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations. – Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations. – Ability to effectively manage competing priorities and work independently in a rapidly changing environment. Familiarity with state and federal regulations, insurance requirements/guidelines, and hospital, department and Joint Commission policies and procedures must be obtained within 1 year of hire and maintained throughout employment.Lincoln, IL Move left Move right Move up Move down+ Zoom in- Zoom outHome Jump left by 75%End Jump right by 75%Page Up Jump up by 75%Page Down Jump down by 75%Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.Sorry, we have no imagery here.To activate drag with keyboard, press Alt + Enter. Once in keyboard drag state, use the arrow keys to move the marker. To complete the drag, press the Enter key. To cancel, press Escape.Keyboard shortcutsMap Data Map data 2026Map data 2026100 m Click to toggle between metric and imperial unitsTermsReport a map error