Manager, Patient Access

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Westchester Medical Center is seeking an Executive/Management position to oversee the Patient Access department, including pre-registration, insurance verification, scheduling, authorizations, and financial counseling for both inpatient and outpatient services.

The role focuses on policy implementation, ongoing management, and process improvements, ensuring alignment with the Westchester Medical Health System and coordinated patient access services.

Qualifications

• Experience: 3 years supervisory experience in hospital-based setting.
• Education: Bachelor's Degree or equivalent in experience.

Responsibilities

• Oversee patient access functions including pre-registration, insurance verification, scheduling, authorization and financial counseling for inpatient and outpatient services.
• Lead and manage non-clinical staff to maximize productivity and patient/physician satisfaction.
• Provide on-site leadership, coaching, development and empowerment of direct reports.
• Coordinate process improvements and daily quality monitoring of key performance metrics in patient access.

Education

Bachelor's Degree or equivalent in experience

Job description

NorthEast Provider Solutions Inc. · Patient Access-WMC Health

Executive/Management

Full Time

Day, Evening

M-F 10AM-6:30PM

Job Summary

The Manager, Patient Access oversees the daily functions and operation of, pre-registration, insurance verification, scheduling, authorization and financial counseling for both inpatient and for outpatient services. The Patient Access Manager is responsible for the successful implementation of policy, ongoing management, and process improvement, integrates, develops policy, and overall success of the patient access functions.

Responsibilities

• Responsible for all administrative functions that contribute to the management and execution of insurance verification, authorization, scheduling, pre-registration and financial counseling of inpatient and outpatient services.
• Manages non clinical staff in a manner that promotes optimal productivity, achieves patient and physician satisfaction and engages employees to perform at their highest level, all consistent with the Westchester Medical Health System.
• Provides on-site direct leadership and management, by coaching, developingand empowering direct reports.
• Develops and implements process for responding to patient and employee concerns and issues.Serves as a liaison between physician practices, management, and supporting departments.
• Utilizes education, experience and analytical judgment to perform critical job elements ensuring patient and physician satisfaction, fostering positive relationships.
• Coordinates process improvement and daily quality monitoringof key performance metrics and accuracy of accounts. Establishes a monitoring system to understand trends, system issues and make appropriate recommendations for process improvement,proactively developing and focusing on implementation of changes
• Coordinate the integration ofpre-registration, pre-certification insurance verification and medical necessity checks for all patients for each facilitywith Scheduling to ensure resolution of relevant matters.
• Various personnel actions including but not limited to hiring, performance evaluations, schedules, and termination and weekly time cards.
• Ensures adequate professional staffing levels. Responsible for the coordination of staffing needs to support accurate completion of all scheduled patients prior to the date of service.

Additional Responsibilities

• Train new employees on all applications associated with registration, eligibility and benefits, authorizations and financial counseling, including post follow up- updates and education.
• Resolve duplicate MRN, resolve charity email, dashboards and worklists associated with the financial clearance functions.
• Attend meetings and conferences related to job functions and responsibilities.

Qualifications/Requirements

Experience: 3 years supervisory experience in hospital based setting

Education: Bachelor's Degree or equivalent in experience.