Manager, Access Services

Hackensack Meridian Health; Brick Township (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Hackensack Meridian Health is seeking a Patient Access Manager to lead Patient Access Services across inpatient, ED, outpatient registration, and POS collections. You will supervise daily operations, ensure staffing, and collaborate with physician offices to optimize reimbursement and patient experience.

The role requires a Bachelor’s degree or equivalent experience, a minimum of five years in Revenue Cycle Operations, and strong communication skills.

Qualifications

• Bachelor's Degree or relevant equivalent HMH experience.
• Minimum 5 years prior experience in Revenue Cycle Operations.
• Advanced knowledge of health insurance industry, managed care issues, revenue cycle, and hospital IT systems.
• Excellent written and verbal communication skills.

Responsibilities

• OverseesPatient Access Services including Inpatient, ED, Outpatient Registration, Bed Planning, Concierge Program, and POS collection.
• Ensures staffing levels and positive work atmosphere; acts as role model.
• Coordinates with physicians offices and hospital departments to improve performance and ensure timely reimbursement.
• Leads training and implementation of updated departmental processes to improve patient outcomes and reimbursement.

Skills

Revenue Cycle

Customer Service

Communication

EPIC proficiency

Education

Bachelor's Degree or equivalent HMH experience

Tools

EPIC

Microsoft Office

Google Suite

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Access Manager is responsible for all managerial functions related to Patient Access Services, including, but not limited to Inpatient, Emergency Department, Outpatient Registration, Bed Planning, Concierge Program, and Insurance Verification and Point of Service Cash Collection of their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Works closely with department supervisors and coordinators to ensure there are appropriate staffing levels at all times. Creates a positive five C's work atmosphere and fosters teamwork and cooperation by serving as a role model. Oversees the daily operations by ensuring workflows meet the organizational and Revenue Cycle Operational needs and proactively secures reimbursement and ensures quality customer service. Facilitates integrations with physician offices, and other hospital departments to support performance improvement and ensure accurate and timely reimbursement. Assists with training, coordination and implementation of new and/or updated departmental processes to ensure positive patient outcomes and maximum reimbursement. Must adhere to HMH Quality Standards to maintain a positive patient experience at all times. Responsible for facilitating integration with Physicians, Hospital Departments and Physician offices as it relates to the overall success of the Verification and Point of Service (POS) Collection process. Oversees Denial Management process to ensure a proactive approach to decrease overall Access related denials. Maintaining and enhancing the revenue generated for services provided, denial and bad debt prevention through the use of EPIC productivity and quality tools. Responsible for the day to day operation of the Inpatient Registration for the Johnson Rehabilitation facility and the Patient Financial Clearance for Shore Rehabilitation Institute.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's Degree, or relevant and equivalent HMH experience.
• Minimum 5 years prior experience in Revenue Cycle Operations.
• Advanced knowledge of the health insurance industry, managed care issues, revenue cycle, and hospital IT systems. Prior registration, insurance verification and/or specifications experience.
• Customer Service Oriented.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Advanced knowledge of various Revenue Cycle platforms, including those offered by EPIC.
• Excellent written and oral communication skills.
• Ability to multitask.
• Medical Terminology knowledge.
• Prior registration/insurance verification/specifications experience.
• Detail-oriented with attention to detail.
• Proficiency with Google and/or Microsoft applications.
• Excellent analytical and interpersonal skills.
• Bilingual.