Manager, Patient Access

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Manager, Patient Access to oversee daily operations of pre-registration, insurance verification, scheduling, authorization and financial counseling for inpatient and outpatient services. The role emphasizes policy implementation, process improvement and cross-functional collaboration.

Required are 3 years of supervisory hospital experience and a Bachelor's degree or equivalent; you will lead non-clinical staff, develop workflows, monitor key

Qualifications

• 3 years supervisory experience in a hospital-based setting.
• Bachelor's Degree or equivalent in experience.

Responsibilities

• Oversee the daily functions of pre-registration, insurance verification, scheduling, authorization and financial counseling for inpatient and outpatient services.
• Manage non-clinical staff to promote productivity and satisfaction, and coordinate with physician practices and supporting departments.
• Provide on-site leadership, coaching and development of direct reports while driving process improvements and policy execution.
• Coordinate staffing, training and performance evaluations to ensure adequate coverage and timely service delivery.
• Monitor key performance metrics and implement improvements to enhance patient and physician satisfaction.

Education

Bachelor's degree or equivalent

Job description

Job Summary

The Manager, Patient Access oversees the daily functions and operation of, pre-registration, insurance verification, scheduling, authorization and financial counseling for both inpatient and for outpatient services. The Patient Access Manager is responsible for the successful implementation of policy, ongoing management, and process improvement, integrates, develops policy, and overall success of the patient access functions.

Responsibilities

• Responsible for all administrative functions that contribute to the management and execution of insurance verification, authorization, scheduling, pre-registration and financial counseling of inpatient and outpatient services.
• Manages non clinical staff in a manner that promotes optimal productivity, achieves patient and physician satisfaction and engages employees to perform at their highest level, all consistent with the Westchester Medical Health System.
• Provides on-site direct leadership and management, by coaching, developing and empowering direct reports.
• Develops and implements process for responding to patient and employee concerns and issues. Serves as a liaison between physician practices, management, and supporting departments.
• Utilizes education, experience and analytical judgment to perform critical job elements ensuring patient and physician satisfaction, fostering positive relationships.
• Coordinates process improvement and daily quality monitoring of key performance metrics and accuracy of accounts. Establishes a monitoring system to understand trends, system issues and make appropriate recommendations for process improvement, proactively developing and focusing on implementation of changes
• Coordinate the integration of pre-registration, pre-certification insurance verification and medical necessity checks for all patients for each facility with Scheduling to ensure resolution of relevant matters.
• Various personnel actions including but not limited to hiring, performance evaluations, schedules, and termination and weekly time cards.
• Ensures adequate professional staffing levels. Responsible for the coordination of staffing needs to support accurate completion of all scheduled patients prior to the date of service.

Additional Responsibilities

• Train new employees on all applications associated with registration, eligibility and benefits, authorizations and financial counseling, including post follow up- updates and education.
• Resolve duplicate MRN, resolve charity email, dashboards and worklists associated with the financial clearance functions.
• Attend meetings and conferences related to job functions and responsibilities.

Qualifications/Requirements

Experience: 3 years supervisory experience in hospital based setting

Education: Bachelor's Degree or equivalent in experience.