Manager, Parking

Duke University; Durham (NC); On-site; USD 63,000 - 98,000; Full time

Benefits offered by this job

Medical and dental benefits

Retirement benefits

Family-friendly programs

Job summary

Duke University is seeking a Manager, Parking to lead operations, technology platforms, transportation systems, and customer service for DUHS and the School of Medicine. The role partners with campus leaders to shape long-range plans, improve service delivery, and drive data-driven improvements across parking programs.

This position requires a Bachelor's degree and 4+ years of relevant experience, with preference for medical/university parking operations.

Qualifications

• Bachelor's degree is required.
• 4+ years of relevant or comparable professional experience in parking/operations.
• Direct medical or university experience in parking/operations preferred.
• Ability to oversee a busy parking operation, analyze reports, manage projects, and supervise personnel.

Responsibilities

• Lead day-to-day parking operations, technology systems, access control platforms, and related hardware/software.
• Ensure efficient, secure, cost-effective parking operations with exceptional customer service.
• Oversee parking facility utilization, waitlists, occupancy controls, and access programs.
• Partner with university and health system leaders to develop long-range strategic plans and initiatives.
• Identify and implement technology enhancements and process improvements for service delivery and performance.
• Support enterprise-wide initiatives through planning, prioritization, and execution.
• Serve as SME for parking/transportation tech systems; ensure integration with SAP, Workday, Duke Card, access control, payroll deduction, and SIS.
• Build strong partnerships between Parking Services, DUHS leadership, IT, HR, and communications.
• Manage vendor relationships; review/ negotiate service agreements, licenses, and performance.
• Utilize data to analyze utilization, occupancy trends, and enforcement metrics; provide actionable insights.
• Recruit, hire, develop, coach, and evaluate staff; promote inclusive, collaborative environment.

Skills

Leadership

Operations management

Analytics

Customer service

Strategic planning

Education

Bachelor's degree

Job description

Be You.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Manager, Parking, you will play a critical leadership role in shaping the parking and transportation experience for Duke University Health System (DUHS) and the Duke School of Medicine (SOM). You will join a collaborative team dedicated to delivering innovative, customer-focused services that support patients, visitors, faculty, staff, and learners across a world-renowned academic health system.

Your expertise in operations, technology, analytics, and relationship building will help create efficient, accessible, and secure parking solutions that advance Duke's mission of excellence in education, research, and patient care.

Be Bold.

As the Manager, Parking, you will provide strategic leadership for parking operations, technology platforms, transportation systems, and customer service initiatives across DUHS and SOM. You will partner with leaders across the institution to develop innovative solutions, leverage data-driven insights, and enhance the overall parking experience for the Duke community.

What You'll Do

Lead Parking Operations

• Direct the day-to-day operation and support of parking technology systems, access control platforms, transportation management tools, and related hardware and software.
• Ensure parking systems operate efficiently, securely, and cost-effectively while maintaining exceptional customer service standards.
• Oversee parking facility utilization, waitlist management, occupancy controls, and access programs.

Drive Strategy & Innovation

• Collaborate with University and Health System leaders to develop long-range strategic plans and operational initiatives.
• Identify and implement technology enhancements and process improvements that strengthen service delivery and operational performance.
• Support enterprise-wide initiatives through thoughtful planning, prioritization, and execution.

Manage Systems Integration & Technology

• Serve as a subject matter expert for parking and transportation technology systems.
• Ensure effective integration between parking platforms and enterprise systems, including SAP, Workday, Duke Card, access control systems, payroll deduction modules, and student information systems.
• Partner with IT teams and stakeholders to support system enhancements, upgrades, and optimization efforts.

Build Strong Partnerships

• Serve as the primary liaison between Parking Services, DUHS leadership, Support Services, IT teams, clinics, and other key stakeholders.
• Collaborate with Human Resources and Communications teams to develop and deliver clear, consistent messaging related to parking programs, policies, and system updates.
• Foster productive relationships with internal departments and external partners.

Oversee Vendor & Contract Management

• Manage relationships with technology vendors and service providers.
• Review, negotiate, and monitor service agreements, maintenance contracts, software licenses, and performance expectations.
• Ensure vendor performance aligns with organizational goals and service standards.

Leverage Data & Analytics

• Utilize data and reporting tools to analyze parking utilization, occupancy trends, customer demand, and enforcement metrics.
• Provide leadership with actionable insights that support operational improvements and future planning.
• Monitor emerging industry trends and recommend innovative solutions.

Lead and Develop Teams

• Recruit, hire, develop, coach, and evaluate departmental staff.
• Create an inclusive, collaborative environment that encourages accountability, continuous learning, and professional growth.
• Provide leadership that promotes engagement, operational excellence, and outstanding service.

Additional Responsibilities

• Support special projects and departmental initiatives as assigned.
• Participate in occasional evening and weekend activities as business needs require.

Choose Duke.

At Duke, you'll be part of an organization known for innovation, collaboration, and excellence. You'll have the opportunity to lead meaningful initiatives that impact thousands of community members every day while working alongside talented professionals who are committed to making a difference.

Whether you're improving operations through technology, developing strategic partnerships, or identifying new ways to enhance the customer experience, your work will help shape the future of parking and transportation services across one of the nation's leading academic health systems.

Minimum Qualifications

Education

Work generally requires a Bachelor's degree.

Experience

Requires a minimum of 4+ years of relevant or comparable professional experience in this field. Prefer direct medical or university experience in the parking/operations field. Demonstrated commitment to providing excellent customer service and operating a complex parking organization. Demonstrated ability to oversee a busy parking operation, provide and analyze reports, oversight, and proposals useful for decision-making; project management completion in a timely manner; strategic planning for future growth; supervising personnel (including contract employees) and managing organizational resources and time management in an effective and efficient manner.

Anticipated Pay Range

Duke University provides an annual base salary range for this position as USD $62,766.00 to USD $97,798.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).