Manager Operations Escrow - Bedford, NH

Socket.dev; Bedford (NH); On-site; USD 120,000 - 150,000; Full time

Job summary

Market Street Settlement Group in the United States seeks a Regional Operations Support Manager to partner with escrow teams across brands and states. The role drives operational excellence, standardizes processes, and integrates technology to improve efficiency and customer experience.

You will collaborate with senior leadership, the National Operations Center, and cross-functional partners to ensure service excellence, provide training, monitor KPIs, and lead regional initiatives.

Qualifications

• 5+ years in title/escrow operations with multi-state oversight.
• Proven expertise in operational support, process optimization and risk mitigation.
• Strong leadership and team development skills in a support capacity.
• Experience with sales strategy and CRM utilization is a plus.
• Proficiency with operational tools and reporting platforms.

Responsibilities

• Analyze and standardize operational processes for efficiency across escrow teams.
• Collaborate with NOC to standardize workflows between NOC and branches.
• Monitor KPIs, identify trends, and drive performance improvements.
• Provide training and support to regional escrow teams.
• Champion technology adoption to streamline operations and improve customer experience.
• Develop training programs and maintain process documentation.
• Collaborate with cross-functional teams to integrate improvements.

Skills

Escrow operations

Multi-state oversight

Process optimization

Data analytics

CRM utilization

Project management

Travel flexibility

Tools

CRM software

Reporting platforms

Project management tools

Job description

The Regional Operations Support Manager is a strategic partner dedicated to optimizing and supporting operational processes for escrow teams across multiple brands and states within assigned region. This role focuses on driving operational excellence, process standardization, and technology integration, while providing expert guidance and support to branch and regional escrow teams. This role collaborates closely with senior leadership, the National Operations Center, and cross-functional partners to ensure every operational touchpoint reflects the company’s values, vision, and commitment to service excellence.

Key Responsibilities

Operational Support & Process Optimization

• Analyze, refine, and standardize operational processes to increase efficiency and productivity for escrow assistants and closers in customer-facing roles.
• Collaborate with the National Operations Center (NOC) to develop and integrate standardized workflows between NOC and branches.
• Monitor and analyze operational KPIs to identify trends, drive performance, and implement improvements.
• Provide guidance, training, and support to regional escrow support departments, ensuring high team performance and job satisfaction.

Claims Management & Risk Mitigation

• Support escrow teams in the identification, resolution, and prevention of title claims.
• Implement proactive risk management strategies and ensure regulatory compliance in partnership with legal and underwriting teams.

Strategic Program Development

• Design and execute regional initiatives to enhance efficiency, profitability, and customer experience for escrow operations.
• Pilot innovative programs using a test-and-learn approach, iterating based on data and feedback.

Collaboration & Stakeholder Engagement

• Work closely with cross-functional teams, including sales, customer service, finance, compliance, and technology, to integrate process improvements and enhance customer satisfaction.
• Act as a resource and escalation point for regional leaders and branch teams.

Technology Integration & Innovation

• Champion adoption and integration of technology platforms to streamline escrow operations and improve customer experience.
• Support IT in developing or improving technology platforms used to close transactions.
• Evaluate and implement new technologies, including BOTs, AI tools, workflow dashboards, and reporting systems, to improve efficiency and accuracy.
• Utilize data analytics to uncover trends, track KPIs, and inform strategic initiatives.

Training & Documentation

• Develop comprehensive training programs to ensure staff proficiency in optimized processes.
• Maintain thorough documentation of operational procedures and updates.
• Foster a culture of teamwork, customer service, and continuous improvement.

Requirements

• 5+ years in title and escrow operations with multi-state oversight preferred.
• Proven expertise in operational support, process optimization, and risk mitigation.
• Strong leadership and team development skills in a support capacity.
• Experience in sales strategy and CRM utilization is a plus.
• Proficiency in operational tools, reporting platforms, and project management systems.
• Ability to travel regionally as needed.

Market Street Settlement Group is built on a tradition of excellence and guided by a spirit of integrity throughout all aspects of the closing process. Our team brings a unique blend of knowledge, personal commitment and expertise to every transaction. As your title and closing provider, we want to assure satisfaction for everyone involved in the transaction, whether you are a buyer, seller, agent or lender. Market Street Settlement Group is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty®, we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies