Operations Escrow Officer

Doma Technology LLC; San Diego (CA); On-site; USD 53,550 - 77,400; Full time

Benefits offered by this job

Work/Life Balance - Paid Time Off

401K with company match

Incredible medical, dental, and vision benefits

Short-Term & Long-Term Disability

Job summary

Doma Technology LLC is seeking an experienced Operations Escrow Officer in San Diego, California. You will handle refinance closings and ensure customer satisfaction by providing timely and precise services. The ideal candidate will have over 5 years of title and escrow experience, excellent communication skills, and a strong attention to detail. Competitive salary between $53,550 and $77,400, along with substantial benefits including health insurance, 401K matching, and generous paid leave policies.

Qualifications

• 5+ years of title & escrow experience with demonstrated success.
• Ability to understand advanced title and curative items.
• Excellent phone and communication skills.

Responsibilities

• Execute refinance closings with timeliness and expertise.
• Prepare final closing package including settlement statements.
• Perform pre-close quality review of all title and escrow documents.

Skills

Title & escrow experience

Proven customer service

Communication skills

Time management

Attention to detail

Multitasking

Tools

Resware

Job description

About Us

Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.

Our Values

• Obsessively Entrepreneurial - We encourage calculated risk‑taking, and we know that some of our best learning happens by making mistakes along the way.
• People First - We communicate with honesty and respect to our customers, colleagues, and partners.
• Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
• Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.

About the Role

The Operations Escrow Officer has significant national title and escrow closing experience. They are responsible for executing refinance closings with timeliness, expertise, and precision. They will proactively meet customer needs and provide a delightful closing experience. They exhibit company values, collaborate with their leaders to create an efficient, enjoyable work environment.

Responsibilities

• Communicate, timely, professionally and courteously with our borrower and lender customers
• Establish and maintain effective working relationships with a variety of lenders
• Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower
• Communicate with borrower or lender to resolve curative issues as needed
• Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted
• Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more
• Perform pre‑close quality review of all title and escrow documents
• Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates)
• Review and understand lender instructions in their entirety
• Complete closings in a timely and high‑quality manner
• Prepare files for final policy generation, recording, and settlement statement
• Confirm vesting during balancing
• Ensure all invoices are obtained and funds collected prior to close
• Balance a closing disclosure
• Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal)
• Verify signing details and accuracy of signed loan documents
• Perform post‑close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds
• Adhere to established quality and compliance standards
• Effectively manage and resolve escalations

Required Skills & Experience

• 5+ years of title & escrow experience with demonstrated success.
• Proven customer service experience
• Review and understand title search
• Possess ability to understand advanced title and curative items
• Ability to speak comfortably with Executive Level associates from Lender Partners
• Have a driven, positive attitude and ability to work as a team player
• Solution Driven
• Recognize and mitigate potential risk to organization
• Must understand title search/commitment content and requirements to clear for closing
• Excellent phone, email, face‑to‑face and remote communication skills with the
• Ability to handle heavy call volume effectively
• The ability to operate in a strategic and forward‑thinking manner
• The ability to multitask, focus as required and to be proactive
• Ability to thrive in a fast‑paced, metrics‑driven work environment
• Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents
• Open minded to process changes, continuous system updates and enhancements
• Proficient in using various computer programs and ability to navigate educational company provided resources.
• Diverse Lender experience required
• Effective time management
• Resware experience a plus!

Compensation

Base salary range: $53,550 USD – $77,400 USD. The company may adjust this range based on education, qualifications, experience, skills, seniority, location, performance, shift, travel, and other factors. Additional compensation components may include commissions.

Benefits

• Work/Life Balance - We encourage taking Paid Time Off (PTO)!
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
• Health Savings Account (HSA)
• 401K with company match program
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance

Equal Opportunity

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.