Director, Consumer Analytics & Business Operations

Ladders; United States; Remote; USD 163,000 - 215,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Fertility, commuter, and educational?

Competitive 401(k) matching plan

Flexible time-off policy

Ten paid holidays

Discounts on grading services

Flexible hours with various shift

Engaging work environment

Job summary

Ladders is seeking a Director, Consumer Analytics & Business Operations to lead analytics and operating strategy for a fast-moving consumer technology business. Remote work option, strong player-coach who translates data into executive recommendations.

The role blends hands-on analysis with team leadership, building scalable reporting and forecasting practices while partnering with Data, Pricing, Product, and Finance teams to drive better decision making and performance.

Qualifications

• 8+ years of experience in business analytics, product analytics, or consulting, preferably in a D2C environment.
• Bachelor's degree required; Master's degree in a quantitative field preferred.
• Proven ability to develop and lead a team of analysts.
• Excellent communication skills with the ability to translate complex data into actionable executive insights.
• Strong strategic thinking and proactive business judgment.
• Expert in SQL and data abstraction, with experience in BI tools such as Tableau or Lightdash.
• Familiarity with AI tools to improve analysis and workflow efficiency.

Responsibilities

• Set and drive the strategic direction for analytics and business operations
• Conduct high-level analyses while managing and mentoring team members
• Collaborate with Data, Pricing, Product, and Finance teams to define meaningful metrics
• Deliver clear recommendations to executive audiences based on in-depth analysis
• Identify and implement process improvements across analytics and business operations
• Establish best practices for reporting, forecasting, and experimentation, leveraging AI to accelerate insights

Skills

Team leadership

Executive communication

Strategic analytics

Data storytelling

Problem solving

Education

Bachelor's degree

Master's degree in quantitative field

Tools

Tableau

Lightdash

SQL

Job description

For our client, we are seeking a Director, Consumer Analytics & Business Operations to join the team of a leader in the Consumer Technology space. This leader will shape the analytics and operating strategy for a consumer-facing business, partnering closely with cross-functional teams to improve decision-making and performance. The role combines hands‑on analytical work with team leadership, requiring a strong player‑coach who can translate data into executive‑level recommendations. The ideal candidate will bring a process‑improvement mindset, strong business judgment, and the ability to build scalable reporting and forecasting practices in a fast‑moving environment.

Location: Remote

Compensation: $163,000 – $215,000 annually

Responsibilities

• Set and drive the strategic direction for analytics and business operations
• Conduct high‑level analyses while managing and mentoring team members
• Collaborate with Data, Pricing, Product, and Finance teams to define meaningful metrics
• Deliver clear recommendations to executive audiences based on in‑depth analysis
• Identify and implement process improvements across analytics and business operations
• Establish best practices for reporting, forecasting, and experimentation, leveraging AI to accelerate insights

Qualifications

• 8+ years of experience in business analytics, product analytics, or consulting, preferably in a D2C environment
• Bachelor's degree required; Master's degree in a quantitative field preferred
• Proven ability to develop and lead a team of analysts
• Excellent communication skills with the ability to translate complex data into actionable executive insights
• Strong strategic thinking and proactive business judgment
• Expert in SQL and data abstraction, with experience in BI tools such as Tableau or Lightdash
• Familiarity with AI tools to improve analysis and workflow efficiency

Benefits

• Medical, dental, and vision insurance for full‑time employees
• Fertility, commuter, and educational assistance benefits for full‑time employees
• Competitive 401(k) matching plan to support retirement goals
• Flexible time‑off policy for salaried employees
• Ten paid holidays for regular, full‑time employees
• Discounts on certain grading services for approved submissions
• Flexible hours with various shift options to accommodate individual needs
• Engaging work environment with team activities and celebrations

Our client is an equal opportunity employer.