Manager, Operations Analytics

Driven Brands Inc.; Oregon; Hybrid; USD 108,000 - 192,000; Full time

Benefits offered by this job

Health benefits

Paid time off and holidays

Early wage access (myFlexPay)

Job summary

Driven Brands Inc. is seeking a Manager, Operations Analytics to lead analysis, monitoring, and reporting of operational performance with a focus on increasing sales, profits, and volume across the Take 5 network. You will partner with Operations leaders and cross-functional teams to translate data into actionable insights that drive improvements.

Reporting to the Sr. Director of Analytics and Revenue Management, you will develop dashboards, present findings to senior leadership, mentor

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of experience in business/operations analytics or commensurate experience.
• 3+ years of experience in multi-shop management.
• 1+ years of leading and mentoring analytics or operational teams.
• Advanced proficiency in Excel, including complex formulas and data handling.
• Strong communication skills and ability to present to executives.
• Ability to write and understand SQL to extract data.
• Experience analyzing operational and performance metrics to identify opportunities.

Responsibilities

• Translate business questions into analytical frameworks and insights.
• Lead complex analyses to identify opportunities and guide decisions.
• Develop standardized reporting to monitor shop operations.
• Present analytical narratives to operations leadership to drive action.
• Collaborate with Regional and District Managers to prioritize data-driven initiatives.
• Provide real-time analytical support via dashboards and ad-hoc reports.
• Mentor and develop analytics staff.
• Support KPI reporting and performance tracking.
• Deliver practical recommendations based on data analyses.
• Work with data engineering to improve data quality and access.

Skills

Business analytics

Operations analytics

Cross-functional collaboration

Excel advanced

PowerPoint

SQL

Communication

Stakeholder management

Problem solving

Organizational skills

Education

Bachelor's degree in a relevant field

Tools

SQL

Excel

PowerPoint

Word

Job description

Company:Driven BrandsDriven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.Performance matters. We take pride in it. We own it. We show up for one another and for our communities.Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

The Manager, Operations Analytics will lead the analysis, monitoring, and reporting of operational performance with a primary focus on increasing sales/profits and volume across the Take 5 Oil Change network. Reporting to the Sr. Director of Analytics and Revenue Management, this role will partner closely with Operations leaders and cross-functional teams to transform transactional and market data into actionable insights that drive measurable operational improvements.

How you will Own It:

• Partner with Operations leadership and cross-functional stakeholders to translate business questions into analytical frameworks and actionable insights
• Lead complex analyses to identify operational opportunities, quantify impact, and guide strategic decision-making
• Develop standardized reporting package to pin-point, monitor and optimize shop operations
• Develop and present clear, compelling analytical narratives to operations leadership that drive alignment and action
• Collaborate with Regional and District Managers to prioritize initiatives aligned to data-driven conclusions that improve cars per day
• Provide real-time analytical support through dashboards, data visualizations, and ad-hoc reporting
• Mentoring and growing operations analyst
• Support ongoing KPI reporting and operational performance tracking
• Apply a strong understanding of shop-level operations to deliver practical, actionable recommendations
• Identify business trends and key drivers impacting operational performance
• Partner with data engineering teams to improve data quality, access, and usability
• Support the development, execution, and measurement of system-wide operational changes

What you'll Bring:

• Bachelor's degree in a relevant field
• 5+ years of experience in business/operations analytics or commensurate experience
• 3+ years of experience in multi-shop management
• 1+ years of leading and mentoring analytics or operational teams
• Advanced proficiency in Excel, including complex formulas and problem-solving with large data sets
• Strong working knowledge of PowerPoint and Word for executive-level communication
• Ability to write and understand basic SQL to extract data from relational databases
• Demonstrated experience analyzing operational and performance metrics to identify business opportunities
• Strong financial modeling, analytical, and strategic thinking skills
• Excellent communication, presentation, and stakeholder collaboration skills
• Ability to translate data into actionable initiatives and present recommendations to senior leadership
• Highly organized, self-motivated, and comfortable operating in a fast-paced environment

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

#LI-DM1#LI-Remote#DBCORP

Position Location: North Carolina

Compensation Range: $107,700.00 - $192,300.00

Compensation Frequency: Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience.

Supplemental pay types may include commissions or bonus incentives, depending on the role.

Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.

Details regarding our benefits can be found here:

Get early access to 50% of your earned wages at any time through our myFlexPay program.