Manager Operations

BCD Travel; United States; Remote; USD 55,000 - 80,000; Full time

Job summary

Join BCD Travel as an Operations Manager, where you will oversee travel operations, ensuring performance and client satisfaction in a flexible remote work environment. This role demands strong leadership and management skills, as you mentor a team of travel consultants to achieve goals while fostering a collaborative environment.

Benefits

Flexible working hours

Career growth opportunities

Generous vacation days

Comprehensive compensation package

Travel industry discounts

Diverse and inclusive work environment

Qualifications

• Extensive experience in corporate travel management.
• Prior budget and cost management experience.
• Impeccable customer service and interpersonal skills.

Responsibilities

• Manage overall travel operations and performance.
• Serve as the primary liaison between staff and management.
• Provide training and coaching to team members.

Skills

Customer Service

Interpersonal Skills

Budget Management

Job description

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Manager Operations

Date: May 21, 2025

Location:

US, Virtual, NOAM

Explore your journey at BCD and challenge the status quo!

Operations Manager (Remote)

Full time, United States

In this role, you are responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management for a team of Travel Consultants.

As an Operations Manager, you will

• Review operations performance reports and provide direction to improve the performance of the operations against goals
• Serve as the primary liaison between the Account Manager and the operational staff
• Assist team efforts to move market share to BCD Travel preferred suppliers
• Provide team feedback, coaching and development through regular meetings, annual performance reviews and coaching
• Oversee and assist the team members in balancing priorities and managing their workload
• Hire new employees

About you

• Extensive experience in the corporate travel management industry
• Prior budget and cost management experience
• Impeccable customer service and interpersonal skills
• Hours of operation: 7am-7pm CT

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
  

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Manager Operations is between $55,000 and $80,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].