Client Operations Manager

Teladoc Health, Inc.; United States; Remote; USD 55,000 - 57,000; Full time

Job summary

Teladoc Health, a leader in virtual care, is seeking a Client Operations Manager. The role focuses on assisting the Client Manager in managing relationships with strategic clients while ensuring satisfaction and utilization of Teladoc products. Ideal candidates will exhibit strong customer service skills and the ability to navigate complex client needs effectively.

Qualifications

• 3+ years in a client management capacity.
• Experience in handling strategic client requests.
• Ability to manage multiple tasks effectively.

Responsibilities

• Assist Client Manager with mid-large strategic client relations.
• Coordinate client meetings and manage information security requests.
• Support client management team with strategic initiatives.

Skills

Customer service

Communication

Critical thinking

Organization

PCA proficiency

Education

Associate or bachelor's degree

Tools

MS Word

MS Excel

MS PowerPoint

Salesforce

Job description

NOTICE OF PRIVACY PRACTICES FOR US EMPLOYEES' PERSONAL INFORMATION

Effective:11/1/2021

1.Introduction

Teladoc respects your privacy and is committed to maintaining the confidentiality and security of your Personal Information. In furtherance of your employment relationship with Teladoc, we collect Personal Information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (“CCPA”). For purposes of this Notice, Personal Information is defined as: any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any Applicable Law treats as Personal Information.

The purpose of this Notice of Privacy Practices for US Employees’ Personal Information (“Notice”) is to provide notification to potential, former, and current full-time and part-time employees, volunteers, contractors, and interns (collectively referred to throughout this Notice as “you”, “your”, “their”, or “Employees”) as to how Teladoc Health, Inc. uses and discloses your Personal Information. For the purposes of this Notice, “Employee” also refers to consultants and contractors engaged by Teladoc, even though they are not otherwise employees.

It is important that you read and understand this Privacy Notice. If you have questions or do not understand it fully, please seek additional information by contacting the Privacy Officer at [e-mail] or by contacting your HR Representative.

This Privacy Notice is not a contract and does not create any contract of employment or other rights or obligations.

2.Scope

Teladoc Health, Inc. is made up of different legal entities, including U.S. and international subsidiaries listed in Teladoc Health Subsidiaries and Affiliates. When we mention “Teladoc”, “we”, “us” or “our” in this Notice, we are referring to the relevant legal entity of Teladoc Health, Inc. that is responsible for processing your Personal Information as your employer. This Notice applies to how Teladoc collects and uses your Personal Information as part of your employment relationship with Teladoc.

To the extent that you use any of Teladoc’s suite of medical services, such as telehealth, chronic condition management, or expert medical services, or Teladoc’s websites, this Notice does not apply to the information that is collected during your use of those services. To avoid doubt, the information collected during your use of those services, if any, will not be accessed or used for employment purposes. See the Privacy Notice that is applicable for the services you are using in order to understand what Personal Information is collected and processed by Teladoc during the course of your use of those services.

3.Categories of Personal Information We Collect

We may collect the following categories of Personal Information about you:

Category | Examples

Identifiers: Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, telephone numbers, date of birth, other similar identifiers.

Categories of Personal Information described in Section 1798.80(e) of the California Civil Code: Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, financial information, medical information, health insurance information.

Characteristics of protected classifications under California or federal law: Age, race, national origin, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran, or military status.

Biometric information: Fingerprint, voice recording.

Internet or other electronic network activity information: Your access to and use of Teladoc’s communication systems, applications, and software including your access to and modification of the information contained therein (e.g. corporate, client, and member information). This includes your Teladoc email account, and applies whether you access such information, systems, applications, software, and communication systems through company issued equipment or your personal device. User logs and access control related information, including physical access to Teladoc’s premises. CCTV footage and other information obtained through electronic means such as swipe card records. Location information, including through GPS tracking technology on Teladoc-owned devices (e.g., laptops to locate and/or wipe lost or stolen laptops), or other devices owned by you which you use in connection with your employment with Teladoc. Browsing history, search history, and information regarding interaction with an Internet website, application, or advertisements on Teladoc-provided devices.

Geographic data: GPS tracking on Teladoc-provided devices as well as through swipe card records.

Audio, electronic, visual, thermal, olfactory, or similar information: Photograph, temperature, CCTV footage, voice recording.

Professional or employment-related information: Title(s), position description(s), working location(s), years of service, salary, work hours, vacation and absences; copy of driving license (if relevant for your position); copy of passport or identity card, and information related to immigration and right-to-work (e.g., work permit / visa application information); travelling and travel expenses data; termination date and reason for termination. CV/resume details, employment history, and any information you provide to us on an application and during interviews, as well as information we gather from reference persons whose contact details you have provided to us, written or verbally, and background check reports.

Information required for payroll purposes (e.g., bank account details, tax information); Information related to benefit entitlements and schemes such as insurance and stock options, e.g., details of participation and contributions made. Benefits information, compensation information. Emergency contact information, and names of dependents.

Performance related information (e.g., assessments of your performance, objectives and goals, feedback, and tests results); information relating to misconduct, investigations, and disciplinary actions; attendance; qualifications and personal development information, and competence assessments; learning and development records, certificates, licenses, and vocational records; records of career and succession planning; ongoing background check reports and security data.

Education information: Degrees, schools attended, certificates, licenses, spoken languages, vocational records, and professional qualifications.

Inferences: Inferences drawn from any of the above types of information that may reflect your characteristics, behavior, intelligence, abilities, and aptitudes related to the purposes outlined in Section 4 below.

Personal Information that you provide directly to us either verbally or in writing

4.Purposes for which Personal Information is Used

As an employer, Teladoc collects, uses and discloses your Personal Information in connection with your working relationship with us and in order to comply with Teladoc’s legal obligations. We use, and may disclose to third parties who assist us with these functions, Personal Information for the following purposes:

Recruitment, interviewing, and vetting of candidates for employment

Background checks for employment and client engagement services

Onboarding and decisions about continued employment or engagement

Managing and documenting your employment, attendance, and job performance

Providing you with equipment, training, and support to carry out your duties and responsibilities

Payroll and other compensation

Administering and managing compensation and benefits

Organization management and administration, including staffing management, financial planning, internal audits, and other administration.

Administration of absences in accordance with company and statutory leave programs,

Traveling and expense reimbursement

Responding to employment verification inquiries

Communicating with you. This may include facilitating communications to and between employees and contractors, and communications with other bodies (e.g., regulatory authorities). This also includes use of your photograph on internal methods of communication including email communications, ID cards, and through other global employee development activities such as on the Teladoc Intranet, during town hall meetings, and department meetings.

External marketing activities, including marketing photos, brochures, website content, videos, social media posts, and other related marketing activities.

Complying with legal obligations, including responding to requests from government agencies

Reporting to appropriate government entities, including tax authorities and other governmental and regulatory agencies

Ensuring network and information security, including preventing unauthorized access to our computer and electronic communications systems and physical locations

Administering our applications, software, and systems

Preventing fraud, responding to legal process, and complying with federal, state, and local laws, as well as regulatory requirements

Statistical, research, and analytical purposes to understand and improve worker satisfaction, improve products & services, and performance as necessary

For any other purpose with your consent

5.Cross-Border Transfers of Personal Information

Teladoc is a global company, with offices located throughout the world. As a result, your Personal Information may be transferred to other Teladoc offices for the purposes identified above. Any such transfer shall take place only in accordance with and as permitted by the law of your jurisdiction, but please be aware that the laws and practices relating to the protection of Personal Information may be different. Regardless, we shall apply the provisions of this Notice to your Personal Information wherever it is located. Teladoc may use third parties, for purposes described above, that reside outside of your jurisdiction.

6.Retention of Personal Information

The length of time we retain your Personal Information depends on the status of our relationship with you and the requirements of applicable law. We will retain your Personal Information for as long as your employment with us lasts and for a certain period after your employment with us has ended. To determine that period, we take into account our legal and regulatory obligations (such as financial, equal opportunity, and antidiscrimination reporting obligations) and for the statutory periods necessary to resolve disputes, make and defend legal claims, conduct audits, and/or enforce our agreements.

7.Security

8.Contact Us

If you have any questions about our collection or use of your Personal Information, please contact the Privacy Officer at [e-mail] or contact your HR Representative.

9.Changes to this Privacy Notice

We may periodically modify this Privacy Notice and promptly will provide such updates to you via email, posting it on a Teladoc Intranet site, or by otherwise distributing this to you as part of updates to our policies and procedures.

Client Operations Manager page is loaded

Client Operations Manager

Apply locations Remote - USA time type Full time posted on Posted Yesterday job requisition id JR18719

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Job Description

Summary of Position

The Client Operations Manager is primarily assigned to assist the Client Manager in handling the relationship of mid-large strategic clients based on the needs of the client and client management team. The Client Operations Associate will work in partnership with the Client Management team, internal stakeholders and the client to ensure the highest utilization and satisfaction of the Teladoc Health products is achieved while working to handle requests specific to strategic initiatives.

The position requires an individual who maintains excellent communication, organization, and prioritization skills, along with the ability to mobilize internal resources to maximize the client experience.

Responsibilities will include but are not limited to: Accountable for resolution and execution of day-to-day client strategic requests and initiatives. Collaborate with client management on RFP’s and client renewals. Manage client reporting demands while maintaining the ability to evaluate and address related questions. Manage incentive file setups, marketing campaigns, client benefit fairs, and references. Work with appropriate internal partners to manage information security requests as well as facilitate eligibility file vendor changes. Coordinate client meetings with the ability to drive client discussions. Assist with coordination of client business reviews. Work collectively with the Client Management team to assist with client strategy, sales efforts, and client retention.

Essential Duties and Responsibilities

• Serve as a secondary point of contact to clients
• Develop an established relationship with key client contacts, the Client Management team, and other internal business partners
• Support the Client Management team with strategic initiatives
• Ensure expectations are set appropriately related to open tasks to all parties
• Secure successful execution and resolution of client needs and requests
• Capability to recognize and manage the nuances of all market segments
• Other duties as assigned

Supervisory Responsibilities

No

Qualifications Expected for Position

• Stellar customer service skills
• Dedication and willingness to manage to fruition, a high volume of client requests and expectation of proactive outreach to help clients meet their goals
• Quality focused with ability to meet deadlines and multitask
• Clear and effective oral and written communication skills
• Strong critical thinking skills, with excellent analysis and organizational skills
• Strong ability to perform root cause analysis, critical thinking and resolve conflict
• Team oriented, with ability to work individually when needed
• Advanced PC proficiency in MS Word, Excel, PowerPoint, and Salesforce
• Teladoc and/or Livongo product and healthcare industry knowledge
• Associate/bachelor’s degree
• 3+ years within a client management capacity

The base salary range for this position is$55,000.00 - $57,000.00.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025 .Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.