Manager on Duty (MOD)

HOUMA CLUB 24 LLC; Houma (LA); On-site; USD 42,000 - 58,000; Full time

Job summary

HOUMA CLUB 24 LLC in Houma, LA is seeking a Manager on Duty to help oversee daily gym operations, ensure service quality, and support staff. The role rotates weekends with Club Assistant General Managers and includes frontline supervision, sales outreach to prospective members, tours, and member inquiries.

You will train front desk staff, maintain club cleanliness, manage scheduling, and track performance data.

Qualifications

• High school diploma or GED required.
• CPR certification preferred.
• Strong customer service and supervisory skills.
• Experience in fitness industry helpful.
• Must be 18 years or older.

Responsibilities

• Assist GM and AGMs in training staff and overseeing operations at the club.
• Handle front desk duties: check-ins, tours, signup, and member inquiries.
• Support in scheduling and supervising staff and resolving employee issues.
• Maintain welcoming atmosphere and ensure high service standards.
• Track statistics and prepare weekly, monthly, and yearly reports.

Skills

Customer service

Supervisory

Diplomacy

Listening

Microsoft Office

Sales

Education

High School Diploma or GED

CPR Certification preferred

Tools

Microsoft Office

Job description

Reports to: General ManagerManager on Duty - Closer:Job SummaryThe Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers.Essential Duties and ResponsibilitiesAssists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assists in providing backup support to Club management when no AGMs or the GM is on site.Assists in scheduling and supervising staff.Assists in resolving or escalating employee issues or concerns.Involved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate all member requests, issues, and questions.Assists in overseeing cleanliness and maintenance of facility.Assists in ordering of supplies using specific budget based on club requirements.Assists in tracking statistics and reports (weekly, monthly, and annually).Backup support for absent staff members.Qualifications/RequirementsSuperior customer service skills, preferably in the fitness industry.Solid supervisory, diplomacy and listening skills.Basic computer proficiency (Microsoft Suite).Hard working, enthusiastic and energetic!Strong problem resolution skills.Current CPR Certification preferred.High school diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.