Manager on Duty (MOD)

BILOXI CLUB 24 LLC; Gulfport (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

Biloxi Club 24 LLC in Gulfport, MS is seeking a Manager on Duty to help oversee daily gym operations, supervise front desk staff and trainers, and ensure outstanding member service. This role requires strong leadership, scheduling, and sales abilities to drive membership sign-ups and member satisfaction; weekend shifts are included.

CPR certification preferred and a high school diploma is required. Join a busy club environment where you will report to the General Manager and collaborate with

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Must be 18 years of age or older.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.

Responsibilities

• Assist GM and AGMs in training and developing a high performing staff.
• Sales duties including calling prospective members and following up via online communications.
• Maintain welcoming atmosphere and ensure staff follows superior customer service guidelines.
• Provide backup support to Club management when on-site coverage is lacking.
• Assist in scheduling and supervising staff.
• Oversee front desk activities: check-ins, sign-ups, tours, and member requests.
• Assist in facility cleanliness, maintenance, and supply ordering.
• Track statistics and prepare weekly/monthly/annual reports.

Skills

Customer service

Supervisory experience

Sales ability

Communication skills

Problem solving

CPR Certification

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Reports to: General ManagerManager on Duty - Closer:Job SummaryThe Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers.Essential Duties and ResponsibilitiesAssists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assists in providing backup support to Club management when no AGMs or the GM is on site.Assists in scheduling and supervising staff.Assists in resolving or escalating employee issues or concerns.Involved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate all member requests, issues, and questions.Assists in overseeing cleanliness and maintenance of facility.Assists in ordering of supplies using specific budget based on club requirements.Assists in tracking statistics and reports (weekly, monthly, and annually).Backup support for absent staff members.Qualifications/RequirementsSuperior customer service skills, preferably in the fitness industry.Solid supervisory, diplomacy and listening skills.Basic computer proficiency (Microsoft Suite).Hard working, enthusiastic and energetic!Strong problem resolution skills.Current CPR Certification preferred.High school diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.