Manager on Duty (MOD)

CLUB4 Fitness; Starkville (MS); On-site; USD 38,000 - 46,000; Full time

Job summary

Paycom - ATS in Starkville, MS is seeking a Manager on Duty – Closer to oversee gym operations and lead front desk and trainer staff. The role requires coordinating with the General Manager and Club Assistant General Managers, including scheduling and ensuring high service standards.

Responsibilities include sales to prospective members, staff training, and maintaining an exceptional guest experience while managing daily operations and reporting metrics.

Qualifications

• Superior customer service skills with guests and members.
• Proven supervisory, diplomacy, and listening abilities.
• Basic computer proficiency and familiarity with Microsoft Office.

Responsibilities

• Assist GM and AGMs in training and developing a high performing staff.
• Sales duties including calling prospective members and following up on inquiries.
• Provide backup support to Club management when needed.
• Schedule and supervise staff and resolve employee issues or concerns.
• Front desk duties: answer phones, check-ins, tours, and member requests.
• Oversee cleanliness and maintenance of the facility.
• Order supplies within the club budget and track statistics.

Skills

Customer Service

Supervisory Skills

MS Office

Problem Solving

CPR Certification

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Job Details: Job Location: Starkville - Starkville, MS 39759, Position Type: Full Time, Reports to: General Manager

Manager on Duty - Closer:

Job Summary

The Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotate weekends with CLUB Assistant General Managers.

Essential Duties and Responsibilities

• Assists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.
• Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assists in providing backup support to Club management when no AGMs or the GM is on site.
• Assists in scheduling and supervising staff.
• Assists in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate all member requests, issues, and questions.
• Assists in overseeing cleanliness and maintenance of facility.
• Assists in ordering of supplies using specific budget based on club requirements.
• Assists in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for absent staff members.

Qualifications: Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.