Manager on Duty (MOD)

Club4-Fitness; Murphy (TX); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Flexible schedule

Staff discount

Training opportunities

Job summary

Club4-Fitness is seeking a part-time Manager on Duty to help oversee gym operations, assist the General Manager and Assistant GMs, and supervise front desk staff. The role includes sales tasks, member tours, and ensuring excellent customer service. Hours rotate including weekends, with a focus on maintaining a welcoming club environment.

Qualifications include a high school diploma or GED and strong supervisory and communication skills. Proficiency with Microsoft Office is preferred.

Qualifications

• High school diploma or GED required.
• Experience in customer service and supervision preferred.
• Basic computer skills and familiarity with front desk systems.

Responsibilities

• Assist GM and AGMs in training a high-performing front desk and trainer staff.
• Make calls to prospective members and support sales efforts.
• Provide backup support to management when others are off site.
• Schedule and supervise staff and resolve employee issues.
• Oversee front desk tasks: greet, check-in members, tours, and inquiries.
• Support cleanliness and maintenance of the facility.
• Assist with ordering supplies and tracking weekly/monthly statistics.
• Provide backup for absent staff.

Skills

Customer service

Supervisory

Sales

Front desk operations

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: Murphy - Murphy, TX 75094

Position Type: Part Time

Reports to: General Manager

Manager on Duty - Closer:

Job Summary

The Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers.

Essential Duties and Responsibilities

• Assists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.
• Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assists in providing backup support to Club management when no AGMs or the GM is on site.
• Assists in scheduling and supervising staff.
• Assists in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues, and questions.
• Assists in overseeing cleanliness and maintenance of facility.
• Assists in ordering of supplies using specific budget based on club requirements.
• Assists in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for absent staff members.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.