Manager on Duty (MOD)

Club4 Fitness; Metairie (LA); On-site; USD 15,000 - 21,000; Part time

Job summary

Club4 Fitness in Metairie, LA is seeking a part-time Manager on Duty - Closer to help oversee gym operations and ensure a welcoming, high‑performing club. Hours rotate across weekdays and weekends to cover busy periods and coordinate with Assistant General Managers.

The role focuses on leading front desk and trainer staff, driving member sales and retention, scheduling, and maintaining cleanliness and safety.

Qualifications

• High school diploma or GED required.
• Superior customer service and communication skills.
• Strong supervisory, diplomacy and listening abilities.
• Basic computer proficiency with Microsoft Office.
• Energetic, hard-working and proactive.
• Current CPR Certification preferred.

Responsibilities

• Assist GM and AGMs in training a high-performing staff of front desk and trainers.
• Make calls to prospective members and support conversion efforts.
• Provide backup support to Club management when needed.
• Schedule and supervise staff.
• Resolve or escalate employee issues.
• Handle front desk duties: answer phones, member check-ins, tours.
• Oversee cleanliness and maintenance of the facility.
• Assist in ordering supplies within budget.
• Track statistics and prepare weekly, monthly, and annual reports.
• Provide backup for absent staff.

Skills

Customer service

Supervisory skills

Microsoft Office

Work ethic

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Job DetailsJob Location: Metairie - Metairie, LA 70006Position Type: Part TimeEducation Level: High SchoolSalary Range: $13.00Travel Percentage: NoneJob Shift: AnyReports to: General Manager

Manager on Duty - Closer:

Job Summary

The Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers.

Essential Duties and Responsibilities

• Assists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.
• Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assists in providing backup support to Club management when no AGMs or the GM is on site.
• Assists in scheduling and supervising staff.
• Assists in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues, and questions.
• Assists in overseeing cleanliness and maintenance of facility.
• Assists in ordering of supplies using specific budget based on club requirements.
• Assists in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for absent staff members.

QualificationsQualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.