Co-Manager

ZippyApp - Recruitment Marketing; Gadsden (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

ZippyApp is seeking a Co-Manager to supervise store operations and support the Store Manager. The role focuses on maintaining smooth daily workflows, coordinating schedules, and leading department managers in Grocery, Frozen, and Dairy.

You will ensure excellent customer service, resolve issues, and uphold store standards. Candidates should have at least three years in retail management and a High School diploma or equivalent.

Qualifications

• Proven ability to supervise daily store operations and staff.
• Strong customer service mindset with conflict resolution.
• Experience coordinating schedules and departmental workflow.

Responsibilities

• Supervise store operations in the store manager’s absence.
• Create staff schedules and assign duties.
• Oversee Grocery, Frozen and Dairy departments daily.
• Lead department managers in daily operations and adherence to policy.
• Address customer issues and ensure courteous service.

Skills

Customer service

Managerial skills

Verbal communication

Written communication

Organizational skills

Time management

Task delegation

Education

High School Diploma or Equivalent

3+ years retail management experience

Job description

The Co-Manager will supervise business operations and perform administrative tasks to support the store manager.

Supervisory Responsibilities

• Oversee the daily workflow of the store in the store manager's absence. Assigns staff to ensure efficient operations.
• Manages the workflow of Grocery, Frozen and Dairy departments daily.
• Lead store department managers in the operations of each individual department.
• Recommends discipline and termination of employees by partnering with their Store Manager as needed and in accordance with policy.

Duties/Responsibilities

• Create schedules assigned by the store manager.
• Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
• Continually seeks merchandising techniques to maximize sales in the Grocery and Frozen/Dairy departments.
• Display all Ad planner items and ensure the surveyed product is on the sales floor.
• Ensure all assigned orders are completed as scheduled.
• Maintain safety, cleanliness, and attractiveness of the store backroom.
• Responsible for all inventory numbers for their assigned departments.
• Works all the new items to the department's shelf and ensures the deleted items are sold or marked down.
• Performs other related duties as required.

Requirements/Responsibilities

Required Skills / Abilities

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.

Education and Experience

• High School Diploma or Equivalent.
• At least three years of experience in retail management, preferably in grocery, with increasing levels of responsibility required.

Physical Requirements

• Must be able to lift up to 50 pounds at times.
• Must be able to traverse and access all areas of the supermarket.