Front End Manager

Aureate Group; Tampa (FL); On-site; USD 55,000 - 60,000; Full time

Job summary

The Aureate Group seeks a Front End Lead to oversee store front-of-house operations, including cashiering, customer service, and checkout efficiency. You will manage staffing, scheduling, and the cash handling process, ensuring accuracy and excellent service as Manager on Duty (MOD).

Requirements include 5 years in retail, strong leadership, POS proficiency, and solid communication and problem-solving skills. The role offers an hourly rate of $55,000–$60,000 and benefits.

Qualifications

• 5 years of retail/industry experience with cash handling and management.
• Basic computer, POS and cash management knowledge.
• Strong understanding of store operations, merchandising, inventory, and labor planning.
• Proven ability to lead teams, coach performance, and foster a positive culture.
• Excellent communication and organizational skills.

Responsibilities

• Supervise and support front end team members, including scheduling, training, coaching, and performance management.
• Monitor productivity to streamline the customer experience with fast, friendly checkouts.
• Handle customer concerns, complaints, and service recovery professionally.
• Manage cash handling operations, including deposits and tills.
• Maintain cleanliness and merchandising standards in checkout and entrance areas.
• Coordinate with store leadership to support overall store operations and customer satisfaction goals.
• Serve as Manager-on-Duty (MOD) as needed.

Skills

Cash handling

POS system

Store operations

Team leadership

Problem solving

Communication

Organizational skills

Food safety knowledge

Flexible scheduling

Education

High School Diploma

Job description

Position Summary

The Front End Lead oversees the store’s front-of-house operations, including cashiering, customer service, checkout efficiency, cash handling, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, optimizing staffing and scheduling, ensuring that common areas are clean and sanitary, and overseeing accurate cash handling processes. As a Manager on Duty (MOD), this position plays a uniquely important role in the overall success of the store.

Key Responsibilities

• Supervise and support front end team members, including scheduling, training, coaching, and performance management.
• Monitor – and address – team productivity to streamline the customer experience through fast, friendly, and accurate checkouts
• Train, coach, and evaluate staff to maintain high performance and customer service standards
• Handle customer concerns, complaints, and service recovery professionally and efficiently
• Manage the cash handling operations of the store, including making bank deposits and setting up tills
• Maintain cleanliness, organization, and merchandising standards in checkout and entrance areas
• Resolve operational issues quickly to maintain service levels
• Analyze daily and weekly reports to identify opportunities and implement corrective actions
• Coordinate with store leadership to support overall store operations and customer satisfaction goals
• Serve as Manager‑on‑Duty (MOD) as needed

Requirements & Qualifications

• 5 years of relevant industry experience, including cash handling/management
• Basic computer, POS, and cash management knowledge
• Strong understanding of store operations, merchandising, inventory management, and labor planning
• Proven ability to lead teams, coach performance, and build a positive culture
• Strong problem‑solving skills with the ability to make quick, effective decisions
• Excellent communication and organizational skills
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
• Knowledge of food safety regulations preferred
• High school diploma or equivalent required

Physical Requirements

• Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs
• Comfortable working in varying temperature environments (coolers, freezers, kitchens)

Benefits

• Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions
• 401(k) and Roth 401(k) retirement plans with company participation (if applicable)
• Additional voluntary benefits available

Compensation

• Hourly Rate: $55,000 – $60,000