Manager on Duty

NSR HOTELS; Aurora (CO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Medical insurance

Employee discount

Paid training

Vision insurance

Job summary

NSR-Hotels is seeking an experienced Manager on Duty for our HomeTowne Suites locations in the Denver, CO area. The MOD serves as second in command to the General Manager, supervising the property when the GM is away and ensuring a positive, productive work environment.

You will lead front desk operations, oversee staff training, handle cash transactions, monitor inventory, manage labor costs, and ensure health and safety standards.

Qualifications

• Experience managing hotel shifts
• Proficient computer skills and PMS familiarity
• Ability to train and develop staff
• Inventory control experience
• Ability to handle cash transactions

Responsibilities

• Deliver great service and maintain quality scores
• Lead, motivate, and supervise team members; train staff
• Check in guests at the front desk
• Handle cash transactions
• Monitor inventory and manage costs
• Ensure health and safety compliance
• Address guest concerns and resolve issues
• Conduct property audits and inspections
• Assist with scheduling and labor cost management

Skills

Front desk experience

Leadership skills

Hotel management

Inventory control

PMS familiarity (HotelKey)

Data entry

Communication skills

Tools

HotelKey PMS

Outlook

PDF editing

iPad literacy

Job description

We are seeking experienced and dedicated leaders to fill our Manager on Duty position for our HomeTowne Suites locations in the Denver, CO area:

HomeTowne Studios Denver - Airport/Aurora: 63705 Chambers Rd, Aurora, CO 80011

HomeTowne Studios Denver - Thornton: 8750 Grant St, Thornton, CO 80229

As the Manager on Duty, you will serve as an apprentice to the General Manager, and operate as a second in command. The MOD supervises the property when the GM is not present, ensuring the work environment remains positive and productive.

Duties

• Deliver great service and maintain quality scores
• Lead, motivate, and supervise team members, including training new staff and providing ongoing development opportunities
• Work the front desk, checking in guests
• Handle cash transactions
• Monitor inventory levels, assist with ordering supplies, and control food costs through proper inventory management
• Ensure compliance with health, safety standards across all areas of the hotel
• Address customer concerns promptly to resolve issues and enhance guest satisfaction
• Conduct property audits and inspections to maintain standards
• Assist with shift scheduling, staffing levels, and labor cost management in line with budget goals

Experience

• Proficient computer use
• Knowledge of front desk PMS system: HotelKey is a plus
• Ability to edit and work with PDF documents
• Working knowledge of Outlook email
• Accurate typing and data entry skills
• Comfortable using an iPad and similar devices
• Strong ability to navigate the internet, including websites and online platforms
• Ability to place on line orders independently and without issues
• Experience in inventory control
• Strong leadership skills with the ability to train & develop staff effectively
• Prior experience managing shifts in a hotel

Join us as a Manager on Duty to lead with energy and passion! Your dedication will help us deliver memorable guest experiences while fostering a motivated team environment. We value your expertise in hotel management, team leadership, and operational excellence. Come be part of our vibrant team where every shift counts!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Medical insurance
• Employee discount
• Paid training
• Vision insurance

Work Location: In person