Manager of Volunteer & Employee Experience (Year-Round)

Interlochen Center for the Arts; Interlochen (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Vacation, Sick, Holiday time off

Life insurance

403(b) plan with employer match

Tuition reimbursement programs

Free or discounted event tickets

Job summary

Interlochen Center for the Arts is seeking a Manager of Volunteer & Employee Experience (Year-Round) to lead the volunteer program and enhance the employee experience across Interlochen's campus. The role blends strategic program design with hands-on logistics, including housing, events, and communications.

The ideal candidate will have a BA/BS and at least 3+ years in volunteer management or employee engagement, with strong interpersonal and data-driven capabilities.

Qualifications

• Bachelor's degree in Human Resources, Communications, Nonprofit Management, Arts Administration, or related field, or equivalent experience.
• 3+ years of experience in volunteer management, employee engagement, event coordination, or related function.
• Demonstrated ability to manage multiple concurrent programs with competing deadlines.
• Excellent written and verbal communication skills; experience producing newsletters/payments.

Responsibilities

• Design, manage, and improve Interlochen's volunteer program infrastructure and opportunities.
• Lead volunteer recruitment, onboarding, orientation, and compliance, including background check administration.
• Develop and maintain the volunteer communications calendar and newsletters.
• Coordinate volunteer orientations and be the primary contact for active volunteers.
• Plan and execute Volunteer Appreciation Events and report KPIs quarterly.
• Oversee summer camp housing assignment logistics for residential employees in partnership with HR and campus operations.
• Develop and execute the annual employee engagement calendar and staff events.
• Co-chair the Fun Committee and act as HR's culture champion.
• Produce the HR employee newsletter and maintain editorial calendar.
• Support the annual engagement action plan.

Skills

Relationship Management

Operational Excellence

Communication & Storytelling

Program Design

Data Literacy

Adaptability

Mission Alignment

Compliance Mindset

Education

BA/BS

Tools

Microsoft Office

HRIS Systems

CRM Tools

Background Checks

Job description

Manager of Volunteer & Employee Experience (Year-Round)

• LinkedIn
• Twitter
• Facebook
• Google
• Email

• Job Tracking ID :85509-370302
• Job Location :Interlochen, MI
• Job Level :Management
• Level of Education :BA/BS
• Job Type :Full-Time/Regular
• Date Updated :09/20/2026
• Years of Experience :5+ Years
• Starting Date :Invalid Date
• Division :Operations,Administration,Business Office
• Salary : $

The Manager of Volunteer & Employee Experience serves as Interlochen's primary steward of two essential people programs: the volunteer experience and the employee experience. This role is responsible for building and sustaining a vibrant, well organized volunteer program that reflects Interlochen's mission and values, while also designing and executing initiatives that deepen employee connection and belonging, from summer camp housing logistics to all staff culture events. This is a relationship driven, operationally savvy role that requires both strategic vision and meticulous follow through. The ideal candidate is comfortable moving between program design and spreadsheet level details, and brings genuine passion for the kind of human experience that makes an organization like Interlochen extraordinary.

Essential Duties & Responsibilities

Volunteer Program Management/Experience (50%)

• Design, manage, and continuously improve Interlochen's volunteer program infrastructure, including individual and group volunteer opportunities.
• Lead volunteer recruitment, onboarding, orientation, and compliance, including administration of the volunteer background check process.
• Develop and maintain the volunteer communications calendar: quarterly newsletters, opportunity updates, appreciation communications, and milestone recognition.
• Coordinate and host volunteer orientations on a monthly cycle; serve as the primary point of contact for all active volunteers.
• Plan and execute Volunteer Appreciation Events.
• Track and report on volunteer program KPIs including retention, hour volume, compliance rates, and satisfaction scores; present data quarterly.
• Leverage automation tools to streamline onboarding workflows, recognition triggers, compliance tracking, and communications distribution.
• Manage the nonprofit fundraising program of community volunteer groups that support the summer Interlochen Arts Festival.
• Conduct the annual volunteer needs assessment and align volunteers with matches.
• Manage the Information Booth.

Employee Experience (40%)

• Oversee summer camp housing assignment logistics for residential employees, coordinating assignments, communications, arrival/departure logistics, and issue resolution, in close partnership with HR leadership and campus operations.
• Develop and execute the annual employee engagement calendar, including all-staff events, seasonal celebrations, and recognition programs.
• Co-chair the Fun Committee; serve as HR's primary culture champion, ensuring events are inclusive, mission-aligned, and well attended.
• Produce and distribute the HR employee newsletter; maintain a consistent editorial calendar and content voice.
• Support the annual engagement action plan.

HR Team Collaboration & Administration (10%)

• Contribute to HR team projects, planning cycles, and all-hands initiatives as a collaborative team member.
• Manage program budgets for both volunteer and employee experience functions; track expenditures and provide regular updates to HR leadership.
• Supervise and mentor a seasonal summer intern; provide structured assignments and performance feedback.
• Maintain confidential records in accordance with Interlochen policy and applicable Michigan law.

Key Competencies

• Relationship Management: Builds genuine, trust-based relationships with volunteers, staff, and leadership; creates experiences that make people feel seen and valued.
• Operational Excellence: Manages complex, multi-track logistics with precision; builds systems and processes that scale without dropping details.
• Communication & Storytelling: Writes and speaks clearly and compellingly across audiences; produces newsletters and communications that are read and acted upon.
• Program Design: Develops volunteer and employee experience programs with clear objectives, measurable outcomes, and continuous improvement cycles.
• Data Literacy: Tracks KPIs, reads trends, and presents program data in ways that drive decisions; comfortable with dashboards and reporting tools.
• Adaptability: Thrives in the seasonal rhythm of an arts organization; flexes between planning and execution as the calendar demands.
• Mission Alignment: Connects personally with Interlochen’s mission of transforming lives through arts education; brings authentic enthusiasm to culture-building work.
• Compliance Mindset: Understands the stakes of working in a minor-serving environment; proactively maintains documentation, attestations, and program records.

Experience and Skills

Required:

• Bachelor's degree in Human Resources, Communications, Nonprofit Management, Arts Administration, or a related field; or equivalent professional experience.
• 3+ years of experience in volunteer management, employee engagement, event coordination, or a closely related function.
• Demonstrated ability to manage multiple concurrent programs with competing deadlines.
• Excellent written and verbal communication skills; experience producing newsletters, communications, or program materials.
• Proficiency in Microsoft Office Suite; comfort with HRIS systems, form tools, and communication platforms.
• Ability to maintain confidential records and work within FERPA and related compliance frameworks.

Preferred:

• Experience in arts, education, or nonprofit organizations; familiarity with residential/campus operational environments.
• Experience with volunteer management systems (VMS), HRIS platforms, or CRM tools.
• CVA (Certified Volunteer Administrator) credential or working toward certification.
• Background in housing administration, event planning, or internal communications.

Application Materials Required

• Resume
• Cover Letter

Job Benefits

• Health, dental, and vision insurance
• Vacation, Sick, Holiday and generous winter holiday time off
• Life insurance
• Voluntary life insurance
• Short and long-term disability
• Employee development & tuition reimbursement programs
• 403(b) plan, managed by TIAA
• Free or discounted employee tickets to Interlochen performances and events *some exceptions apply
• Early event ticket purchase before general public sales begin
• Free Stone Cafeteria meal on shift
• Dennison Recreation Center accessibility (includes spouses)
• Priority access to Interlochen employees at Pitter Patter Day Care Center (less than one mile from campus)
• Employee Referral Program (cash payments)
• Tuition discounts for employee’s children at Academy, Camp and Interlochen Online
• Parental leave (12 weeks paid for Pregnancy/Maternity/Childbirth leave, 6 weeks paid for Parental leave).

Interlochen is proud to provide priority placement at Pitter Patter Preschool & Childcare located in the Interlochen Community Center, near our campus, for employees' dependents. In addition, Interlochen employees may be eligible for the MI Tri-Share Program. This program shares the cost of childcare between the state of Michigan, Interlochen Center for the Arts, and the employee (The employee Will only pay 1/3 of the total cost, if eligible). Income guidelines and more information about MI Tri-Share can be found at https://www.michigan.gov/mwc/initiatives/mi-tri-share-child-care .

Core Values

• Just An Idea reflects Interlochen's commitment to innovation, honoring its legacy of groundbreaking ideas whilecontinuing to pioneer new advancements in the arts and education.
• Drawn Here emphasizes the passion that unites Interlochen's diverse community, bringing together students, staff,alumni, and supporters in a shared mission to elevate and inspire through the arts.
• The Artist's Journey highlights the nurturing environment Interlochen provides, supporting artists from potentialto mastery through creativity, discipline, and a dedication to growth.
• Solo e Tutti captures the balance of individuality and collaboration, celebrating both personal artistic developmentand the power of working together to create meaningful, impactful work.

These Core Values guide everything we do at Interlochen, fostering a workplace that seamlessly marries tradition with innovation; artwith nature; and collaboration with personal achievement. Joining our community means making a lasting impact while embracing the uniquecreative spirit that defines our culture.

Interlochen Center for the Arts provides equal employment opportunities to all employees and applicants foremployment and prohibits discrimination and harassment of any type without regard to race, color, ethnicity,national origin or ancestry, gender, gender identity or expression, sexual orientation, religion (religious creed),age, disability status, genetics, pregnancy, protected veteran status, or any other characteristic protected byfederal, state or local laws.
EEOC Voluntary Self-Identification of Protected Veteran Status
Voluntary Self-Identification of Disability
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples ofreasonable accommodation include making a change to the application process or work procedures, providing documentsin an alternate format, using a sign language interpreter, or using specialized equipment.