Manager of Strategic Accounts

Amphenol Borisch Technologies; Grand Rapids (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full medical insurance

401(k) match

Paid holidays and PTO

Life Insurance

Job summary

Amphenol Borisch Technologies (ABT) in Grand Rapids, MI is seeking a Manager of Strategic Accounts to lead Key Account Managers, Customer Account Representatives and Admins within the Program Management team.

You will ensure customer programs stay on schedule, within budget and aligned with quality targets, while elevating issues to ABT and customers as needed. Strong leadership and communication skills are essential.

Qualifications

• Bachelor’s degree in Business or related discipline required.
• Strong leadership experience preferred.
• Minimum 5 years’ customer service experience.
• Minimum 2 years’ experience in a manufacturing environment.
• Excellent verbal and written communication skills.
• Excellent problem solving and analytical skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Provides leadership and direction to the Key Account Managers, Customer Account Reps, and Admins.
• Supervises and coaches Program team members.
• Helps Program team members solve technical and program issues during product implementation and program sustainment.
• Provides a second-level resource when Program team members require elevation of customer issues.
• Helps problem solve and ensure alternate plans are in place to minimize quality and delivery risks to customer programs.
• Monitors and actions Programs Dept KPIs/Metrics to ensure departmental and company goals are met.
• Monitors Program profitability metrics.
• Ensures all communication with customers is professional and improves company’s credibility.
• Develops and maintains work instructions for the Programs Department that promote best practices and standardization.
• Travels to visit customers as needed, to facilitate open communication, address technical issues and ensure a high level of customer support.
• Performs other duties as assigned by supervisor.

Skills

Leadership experience

Verbal and written communication

Problem solving

Analytical skills

Microsoft Office proficiency

Customer service

Education

Bachelor's Degree in Business or related discipline

Job description

The Manager of Strategic Accounts is responsible for the oversight of a portion of Program Management team, including Key Account Managers, Customer Account Representatives and Admins. The Manager of Strategic Accounts ensures that customer programs are on schedule, in-control, within budget, and elevated as necessary both internally at ABT and externally with the Customer.

Essential Duties and Responsibilities

• Provides leadership and direction to the Key Account Managers, Customer Account Reps, and Admins.

• Supervises and coaches Program team members.

• Helps Program team members solve technical and program issues during product implementation and program sustainment.

• Provides a second-level resource when Program team members require elevation of customer issues.

• Helps problem solve and ensure alternate plans are in place to minimize quality and delivery risks to customer programs.

• Monitors and actions Programs Dept KPIs/Metrics to ensure departmental and company goals are met.

• Monitors Program profitability metrics.

• Ensures all communication with customers is professional and improves company’s credibility.

• Develops and maintains work instructions for the Programs Department that promote best practices and standardization.

• Travels to visit customers as needed, to facilitate open communication, address technical issues and ensure a high level of customer support.

• Performs other duties as assigned by supervisor.

Job Requirements

• Bachelor’s Degree in Business or related discipline, strongly preferred.

• Leadership experience, strongly preferred.

• Minimum 5 years’ customer service experience.

• Minimum 2 years’ experience in a manufacturing environment.

• Excellent verbal and written communication skills.

• Excellent problem solving skills.

• Excellent analytical skills.

• Proficient in Microsoft Office applications.

About our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer

At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.