Key Account Manager

Amphenol Borisch Technologies; Grand Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full Medical, Dental and Prescription

Generous 401(k) match

Paid Holidays and PTO

Reimbursement Programs (Gym, Tuition,…

Job summary

Amphenol Borisch Technologies seeks a Key Account Manager to be the primary liaison between the company and customers, leading a cross-functional team including sales, engineering, purchasing, and operations to deliver programs on time and within cost and quality targets.

The role emphasizes excellent customer service, problem solving, and proactive communication to resolve issues and ensure customer satisfaction across ITAR-compliant shipments.

Qualifications

• Bachelor's Degree required.
• Excellent problem-solving skills.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Manages customer programs from PO through final delivery and drives superior service.
• Coordinates internal and external resources for on-time delivery of orders and projects.
• Establishes strong customer relationships and serves as primary interface for inquiries and issues.
• Collaborates with Engineering and Operations to ensure product quality per specs.
• Ensures ITAR compliance in all technical communications and shipments.
• Maintains risk management and escalates issues as needed.

Skills

Problem-solving

Customer service

Communication

Program management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties And Responsibilities

• Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service .
• Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.
• Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
• Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
• Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.
• Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
• Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary
• Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
• Performs risk management and escalates to management appropriately.
• Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
• Ensures that all technical communications and shipments to customers are in compliance with ITAR.
• Performs other duties as assigned by Manager.

Qualifications/Requirements

• Bachelor's Degree
• Excellent problem-solving skills
• Excellent customer service and communication skills
• Proficient in Microsoft Office applications

Qualifications/Preferred

• Documented technical experience
• Experience reading and understanding technical drawings, designs, and specifications
• Program Management experienceAbility to understand customer quality, commercial, and technical requirements

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties And Responsibilities

• Manages customer programs from purchase order though final delivery.
• Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.
• Establishes and cultivates excellent customer relationships. Serves as the primary interface with customers to answer questions, resolve issues and provide information.
• Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
• Works with Operations and Planning Teams to confirm appropriate delivery dates.
• Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
• Helps problem solve pricing and/or delivery issues to ensure customer satisfaction.
• Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions.
• Performs risk management and escalates to management appropriately.
• Ensures compliance with internal standards, processes and procedures.
• Ensures that the Company has appropriate legal documentation for all contractual obligations.
• Ensures that all technical communications and shipments to customers are in compliance with ITAR.
• Performs other duties as assigned by Manager.

Qualifications/Requirements

• Bachelor’s Degree
• Excellent problem-solving skills
• Excellent customer service and communication skills
• Proficient in Microsoft Office applications

Qualifications/Preferred

• Documented technical experienceExperience reading and understanding drawings, designs, and specifications
• Program Management experience
• Ability to understand customer quality, commercial, and technical requirements

About Our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer:

At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.