Manager of Slot Operations

Bally's Corporation; Chicago (IL); Hybrid; USD 68,000 - 92,000; Full time

Benefits offered by this job

Daily Employee Parking

Job summary

Bally’s Corporation in Chicago is seeking a Slot Operations Manager to lead the casino slot floor, supervise gaming technicians, and ensure outstanding guest service in a fast-paced environment.

You will manage new game rollouts, maintenance, and performance, enforce policies, train staff, and collaborate with vendors and leadership to deliver ROI on slot purchases.

Responsibilities

• Foster an entertaining atmosphere per Bally’s Born to Entertain philosophy
• Promote guest service culture and build long-lasting guest relations
• Manage slot operations: rollout of new games, maintenance, performance, and appearance
• Establish and enforce policies and procedures per regulatory requirements and company goals
• Select, train, and develop team members through education and coaching
• Coordinate with Director, vendors, and team on large-scale slot projects (moves, installs, upgrades)
• Develop ROI analyses for slot purchases or upgrades with the Director
• Stay current with slot industry developments and trends
• Monitor team performance against competition and goals
• Represent the department at official functions and events
• Maintain a welcoming, safe, professional work environment
• Oversee the integrity of slot games
• Perform other duties as assigned

Job description

Responsibilities:

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Manage all aspects of slot operations, including new game rollout, maintenance, performance, and overall appearance
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Select, train, and develop team members through education, training, coaching, and corrective action
• Communicate and work closely with the Director, vendors, suppliers, and team members to execute large-scale slot projects, such as machine moves, equipment installations, and equipment upgrades
• Collaborate with the Director to develop and provide a complete ROI analysis when recommending new slot purchases or upgrades
• Remain current with the latest slot industry developments and trends
• Monitor team performance as needed based on competition, property goals, and end-user feedback
• Represent the department at all official functions and company events, including committee and staff meetings
• Develop and maintain a welcoming, safe, professional, and friendly work environment
• Oversee the overall integrity of slot games
• Perform other duties as assigned

Compensation

• Target Salary: $80,000

Additional Benefits:

• $7 Daily Employee Parking Garage

Physical Demands & Work Environment:

• Frequently lift up to 50 pounds and occasionally move or push equipment weighing up to 500 pounds.
• Frequently push, pull, kneel, climb, stoop, bend, twist, reach overhead, and stand or walk for extended periods.
• Requires visual acuity, peripheral awareness, and manual dexterity to inspect, troubleshoot, and maintain slot equipment.
• Works in a fast-paced casino environment with exposure to bright lights, loud noise, and high-pressure situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.