Manager of Program Operations - Surgical Scheduling

University of Washington; Seattle (WA); On-site; USD 90,000 - 114,000; Full time

Job summary

Harborview Medical Center is seeking a Manager of Program Operations - Surgical Scheduling in Seattle, WA. This 100% FTE role leads day-to-day scheduling across multiple surgical specialties and partners with perioperative teams to improve access to care.

You will oversee block management, analyze capacity data, implement training, and supervise the scheduling float pool to ensure efficient operating room utilization.

Qualifications

• 3 years' surgical scheduling experience and program management in outpatient ambulatory surgical settings.

Responsibilities

• Lead day-to-day surgical scheduling operations across multiple specialties.
• Partner with clinic managers and perioperative teams to improve efficiency and access.
• Monitor performance, identify delays and backlogs, and implement improvements.
• Oversee block management, capacity planning, and resource allocation.
• Develop reports and insights to improve OR efficiency.
• Provide training and competency programs for scheduling staff.
• Supervise the scheduling float pool and drive change management.

Skills

Surgical Scheduling

Operational Improvement

Education

Bachelor's Degree in Business/Health Administration/Communications/Public Health

Job description

Job DescriptionHarborview Medical Center’s Ambulatory Surgical Division has an outstanding opportunity for a Manager of Program Operations - Surgical Scheduling .WORK SCHEDULE100% FTEDaysPRIMARY JOB RESPONSIBILITIESLead day-to-day surgical scheduling operations, ensuring consistent scheduling practices, workflows, and standards across multiple surgical specialties.Partner with clinic managers, surgical leaders, and perioperative teams to improve scheduling efficiency, resolve operational barriers, and support timely patient access to surgical care.Monitor scheduling performance, identify delays, backlogs, and workflow issues, and implement operational improvements to enhance service delivery.Serve as the subject matter expert for surgical scheduling operations, supporting process improvements, policy implementation, and adoption of new technologies.Oversee surgical block management activities, including monitoring block utilization, capacity, and allocation of operative resources.Manage the surgical block marketplace, facilitating the redistribution of available operating room time to maximize surgical capacity and access.Analyze utilization and capacity data, develop reports and operational insights, and recommend strategies to improve operating room efficiency.Implement training, onboarding, and competency programs for surgical scheduling staff, ensuring adherence to established workflows, policies, and quality standards.Conduct quality reviews and performance audits, using findings to drive staff education, process improvements, and operational excellence.Supervise and manage the surgical scheduling float pool, including staffing, performance management, workforce deployment, employee development, and change management initiatives.REQUIREMENTSBachelor's Degree in business, health administration, communications, public health, project management3 year's Surgical Scheduling experience and program management specific to surgery scheduling and outpatient ambulatory surgical specialties workflows.Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.ABOUT HARBORVIEW MEDICAL CENTERAs the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.Challenge. Collaboration. Compassion.Compensation, Benefits and Position DetailsPay Range Minimum:$90,000.00 annualPay Range Maximum:$114,000.00 annualOther Compensation:-Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:First Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:Not ApplicableABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .