Manager of Product Experience Design

Adyen; Chicago (IL); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Global exchange program

Weekly happy hour

Healthy lunches

Phantom share package

Annual Amsterdam trip

Paid holidays

Work from home opportunities

Job summary

Adyen is seeking an experienced Manager, Product Experience (PX) to lead an international PX team, including members in Amsterdam and Chicago. You will guide end-to-end discovery and execution, from research and design to content, across a spectrum of domains to accelerate customer value.

You will define the PX strategy, coach a team of eight full-stack PX professionals, and partner with senior leaders to drive initiatives.

Qualifications

• 5+ years of people leadership experience in a Product design or UX field.
• Comfortable working across functions and levels, from engineers to executives.
• Drives a culture of urgency and action, ensuring the team moves fast to test, learn, and improve.
• Strategic leader with a builder's mindset, turning vision into impact.

Responsibilities

• Define and champion the PX vision and strategy across domains.
• Build and grow a high-performing team of PX professionals.
• Partner with Group Product Managers, Product Managers, and Engineering Managers.
• Maintain strong relationships with stakeholders across product, development, commercial, and operations.
• Ensure PX work quality remains high and drives customer value.
• Empower team members to grow and succeed.

Skills

People leadership

Product strategy

UX craft

Cross-functional collaboration

Mentoring

Job description

• Adyen is looking for an experienced Manager, Product Experience (PX) to join our international PX team, with members located in Amsterdam and Chicago
• In this role, you'll build and lead a team of 8 full-stack PX professionals who own the end-to-end solution discovery and execution from research, design, to content
• Your primary focus will be one of our merchants' core JTBDs: "Setting Up Business." Your team's purpose is to accelerate the customer journey to realized value, guiding merchants from contract signature to their first transaction
• As the PX Manager, you will define and execute the experience strategy across a wide range of domains that enable customers to achieve value more quickly:
• Lifecycle Experience: The customer-facing experiences powering onboarding (Account Creation) and compliance (KYC/KYB) across all merchant types, ensuring a fast, intuitive, and trusted verification journey
• Lifecycle Enablement & Orchestration: The layer bridging internal operational engines (Risk, Compliance, Legal and Contracting) with external experiences, translating complex back-end logic into seamless end-user workflows
• Developer Experience: Empowering external developers with an AI powered unified platform experience, offering smart defaults to go live quickly and tools they need to scale into complex enterprise setups with ease
• Platform Engineering: Creating the internal UI frameworks, tools, and workflows that allow Adyen's engineering teams to build, deploy, and scale products on a resilient foundation with speed and confidence
• Define and champion the Product Experience (PX) vision and strategy, ensuring it directly drives broader business goals and success metrics
• Build and grow a high-performing team of 8 full-stack Product Experience (PX) professionals, who will own the end-to-end solution discovery and execution
• Partner with Group Product Managers, Product Managers, Engineering Managers, and Senior Leadership to drive strategic initiatives
• Ensure the quality of PX work stays high and consistently raises the bar for our customers
• Champion PX across the organization, ensuring customer needs are prioritized in product strategy
• Empower your team members to succeed, grow, and become highly effective for the business
• Maintain strong relationships with stakeholders at Adyen, including product, development, commercial, and operations teams

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

A champion for the customer. You drive product experience strategy by balancing user needs with company goals, ensuring our solutions have a tangible, positive impact for bothA natural coach and mentor. People trust your expertise and enjoy working with you. You build and manage a team of full-stack PX professionals, providing clear, constructive feedback that fosters professional growth and elevates their workAn adaptive and growth-minded individual. You approach your work with an open mind, curiosity, and optimism, embracing change and adapting quicklyA strategic leader with a builder's mindset. You use your deep UX craft and business acumen to create a clear vision, empower your team to experiment, and turn that vision into lasting impact. You're comfortable working across all levels and functions, from engineers to executivesA seasoned manager. You have 5+ years of prior people leadership experience in a Product design or UX fieldComfortable working across functions and levels, from engineers to executivesDrives a culture of urgency and action, ensuring the team moves fast to test, learn, and improveStudies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications.